org.exoplatform.cs.service

Class TicketService

java.lang.Object

org.exoplatform.cs.service.BaseService

org.exoplatform.cs.service.TicketService

public class TicketService
extends BaseService

Created by The eXo Platform SAS

Since:

Apr 27, 2016

Author:

boubaker.khanfir@exoplatform.com

Field Summary

Fields inherited from class org.exoplatform.cs.service.BaseService

environmentDAO, spaceDAO, topicDAO, typeDAO

Constructor Summary

Constructors

Constructor and Description
TicketService(org.exoplatform.forum.service.ForumService forumService, org.exoplatform.services.listener.ListenerService listenerService, org.exoplatform.task.service.ProjectService projectService, org.exoplatform.task.service.StatusService statusService, org.exoplatform.task.service.TaskService taskService, EnvironmentDAO environmentDAO, SpaceDAO spaceDAO, TopicDAO topicDAO)

Method Summary

Modifier and Type	Method and Description
List<TicketDTO>	convertToDTO(List<TopicEntity> entities)
void	createTicket(TicketDTO ticketDTO, org.exoplatform.services.organization.User user)
void	deleteTicket(TicketDTO ticket) Delete a ticket and the related task or forum topic
List<TicketDTO>	getAssignedTickets(String assignee, boolean allTickets)
String	getManagersGroupId(String spaceGroupId)
SpaceEntity	getSpaceByGroupId(String groupID)
List<TicketDTO>	getTickets(boolean allTickets)
List<TicketDTO>	getTicketsOfSpace(String id)
EnvironmentDTO	getTopicEnvironment(String topicId)
TicketDTO	updateTicket(TicketDTO ticketDTO, SpaceEntity spaceEntity, org.exoplatform.services.organization.User user) Update Ticket

Methods inherited from class org.exoplatform.cs.service.BaseService

convert, convert

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

TicketService

public TicketService(org.exoplatform.forum.service.ForumService forumService,
                     org.exoplatform.services.listener.ListenerService listenerService,
                     org.exoplatform.task.service.ProjectService projectService,
                     org.exoplatform.task.service.StatusService statusService,
                     org.exoplatform.task.service.TaskService taskService,
                     EnvironmentDAO environmentDAO,
                     SpaceDAO spaceDAO,
                     TopicDAO topicDAO)

Method Detail

getTopicEnvironment

public EnvironmentDTO getTopicEnvironment(String topicId)

getTicketsOfSpace

public List<TicketDTO> getTicketsOfSpace(String id)

getTickets

public List<TicketDTO> getTickets(boolean allTickets)

getAssignedTickets

public List<TicketDTO> getAssignedTickets(String assignee,
                                          boolean allTickets)

getManagersGroupId

public String getManagersGroupId(String spaceGroupId)
                          throws Exception

Throws:

Exception

getSpaceByGroupId

public SpaceEntity getSpaceByGroupId(String groupID)

updateTicket

public TicketDTO updateTicket(TicketDTO ticketDTO,
                              SpaceEntity spaceEntity,
                              org.exoplatform.services.organization.User user)
                       throws Exception

Update Ticket

Parameters:

spaceEntity - the customer space

ticketDTO - the customer ticket

user - The user who updated the ticket

Returns:

TicketDTO updated

Throws:

Exception - if broadcasting the event failed

createTicket

public void createTicket(TicketDTO ticketDTO,
                         org.exoplatform.services.organization.User user)
                  throws Exception

Throws:

Exception

convertToDTO

public List<TicketDTO> convertToDTO(List<TopicEntity> entities)

deleteTicket

public void deleteTicket(TicketDTO ticket)

Delete a ticket and the related task or forum topic

Parameters:

ticket - The ticket to delete