org.exoplatform.cs.dao

Class TopicDAO

java.lang.Object

org.exoplatform.commons.persistence.impl.GenericDAOJPAImpl<TopicEntity,String>

org.exoplatform.cs.dao.TopicDAO

All Implemented Interfaces:

org.exoplatform.commons.api.persistence.GenericDAO<TopicEntity,String>

public class TopicDAO
extends org.exoplatform.commons.persistence.impl.GenericDAOJPAImpl<TopicEntity,String>

Created by The eXo Platform SAS

Since:

Apr 27, 2016

Author:

boubaker.khanfir@exoplatform.com

Field Summary

Fields inherited from class org.exoplatform.commons.persistence.impl.GenericDAOJPAImpl

modelClass

Constructor Summary

Constructors

Constructor and Description
TopicDAO()

Method Summary

Modifier and Type	Method and Description
Long	countClosedCustomerTickets(boolean internal)
Long	countClosedCustomerTicketsByDates(boolean internal, Calendar from, Calendar to)
Long	countClosedSpaceTickets(String selectedSpace)
List<Object[]>	countCustomerTicketsGroupdByAssignee(boolean internal)
List<Object[]>	countCustomerTicketsGroupdByAssigneeAndDates(boolean internal, Calendar from, Calendar to)
List<Object[]>	countCustomerTicketsGroupdByOwner(boolean internal)
List<Object[]>	countCustomerTicketsGroupdBySeverity(boolean internal)
List<Object[]>	countCustomerTicketsGroupdBySeverityAndDates(boolean internal, Calendar from, Calendar to)
List<Object[]>	countCustomerTicketsGroupdBySpace(boolean internal)
List<Object[]>	countCustomerTicketsGroupdByStatus(boolean internal)
List<Object[]>	countCustomerTicketsGroupdByStatusAndDates(boolean internal, Calendar from, Calendar to)
Long	countNotSatisfiedTicketNumber(boolean internal)
Long	countOpenCustomerTickets(boolean internal)
Long	countOpenCustomerTicketsByDates(boolean internal, Calendar from, Calendar to)
Long	countOpenSpaceTickets(String selectedSpace)
Long	countSatisfiedTicketNumber(boolean internal)
Long	countSpaceNotSatisfiedTicketNumber(String selectedSpace)
Long	countSpaceSatisfiedTicketNumber(String selectedSpace)
List<Object[]>	countSpaceTicketsGroupdByAssignee(String selectedSpace)
List<Object[]>	countSpaceTicketsGroupdByOwner(String selectedSpace)
List<Object[]>	countSpaceTicketsGroupdBySeverity(String selectedSpace)
List<Object[]>	countSpaceTicketsGroupdByStatus(String selectedSpace)
Long	countTickets(SpaceEntity space, IssueType type)
List<Object[]>	countUnresolvedTicketsGroupdByAssignee()
List<TopicEntity>	findByStatus(String selectedStatus)
TopicEntity	findByTicketId(String ticketId)
List<TopicEntity>	findTicketsForReminder(Calendar toDate)
List<TopicEntity>	findTicketsForSLAReminder(Calendar instant)
List<TopicEntity>	findUpdatedBetween(Calendar fromDate, Calendar toDate)
List<TopicEntity>	getAllTickets()
List<TopicEntity>	getCreatedTickets(Calendar fromDate, Calendar toDate)
List<TopicEntity>	getCreatedTicketsBySpace(String space, Calendar fromDate, Calendar toDate)
List<TopicEntity>	getEmptyTitleOrCreationDate() Deprecated.
List<TopicEntity>	getNotAssignedTickets()
List<TopicEntity>	getNotAssignedTicketsBySpace(String space)
List<TopicEntity>	getOpenTickets()
List<TopicEntity>	getOpenTicketsBySpace(String selectedSpace, String selectedStatus)
List<TopicEntity>	getOpenTicketsByStatus(String selectedStatus)
double	getSpaceTimeToFirstResponseAvg(String selectedSpace)
double	getSpaceTimeToResolutionAvg(String selectedSpace)
double	getTimeToFirstResponseAvg(boolean internal)
double	getTimeToResolutionAvg(boolean internal)
List<TopicEntity>	getTopicsByAssignee(String assignee, boolean allTickets, String selectedStatus) Fetches all topics by assignee
List<TopicEntity>	getTopicsByAssignee(String assignee, String selectedSpace, boolean allTickets, String selectedStatus) Fetches all topics by assignee
List<TopicEntity>	getTopicsByCreator(String creator, boolean allTickets, String selectedStatus) Fetches all topics by creator
List<TopicEntity>	getTopicsByCreator(String creator, String selectedSpace, boolean allTickets, String selectedStatus) Fetches all topics by creator
List<TopicEntity>	getTopicsByEnvironment(Long environmentId)
List<TopicEntity>	getTopicsBySpace(String spaceGroupId, String selectedStatus)
List<TopicEntity>	getUpdatedTicketsBySpace(String space, Calendar fromDate, Calendar toDate)
List<TopicEntity>	getUpdatedTicketsBySpaceAndStatus(String space, String status, Calendar fromDate, Calendar toDate)
List<TopicEntity>	getUpdatedTicketsByStatus(String status, Calendar fromDate, Calendar toDate)
List<TopicEntity>	getWithEmptyTicketID()

Methods inherited from class org.exoplatform.commons.persistence.impl.GenericDAOJPAImpl

count, create, createAll, delete, deleteAll, deleteAll, find, findAll, getDialect, getEntityManager, getHibernateDialect, isMSSQLDialect, isOrcaleDialect, update, updateAll

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

TopicDAO

public TopicDAO()

Method Detail

getTopicsBySpace

public List<TopicEntity> getTopicsBySpace(String spaceGroupId,
                                          String selectedStatus)

getTopicsByEnvironment

public List<TopicEntity> getTopicsByEnvironment(Long environmentId)

getTopicsByAssignee

public List<TopicEntity> getTopicsByAssignee(String assignee,
                                             boolean allTickets,
                                             String selectedStatus)

Fetches all topics by assignee

Parameters:

assignee - The assignee ID

allTickets - true if we need to get closed tickets, false otherwise

selectedStatus -

Returns:

List of Topic entities

getTopicsByAssignee

public List<TopicEntity> getTopicsByAssignee(String assignee,
                                             String selectedSpace,
                                             boolean allTickets,
                                             String selectedStatus)

Fetches all topics by assignee

Parameters:

assignee - The assignee ID

selectedSpace - the space to retrieve tickets from

allTickets - true if we need to get closed tickets, false otherwise

Returns:

List of Topic entities

getOpenTickets

public List<TopicEntity> getOpenTickets()

findUpdatedBetween

public List<TopicEntity> findUpdatedBetween(Calendar fromDate,
                                            Calendar toDate)

getUpdatedTicketsByStatus

public List<TopicEntity> getUpdatedTicketsByStatus(String status,
                                                   Calendar fromDate,
                                                   Calendar toDate)

getUpdatedTicketsBySpaceAndStatus

public List<TopicEntity> getUpdatedTicketsBySpaceAndStatus(String space,
                                                           String status,
                                                           Calendar fromDate,
                                                           Calendar toDate)

getUpdatedTicketsBySpace

public List<TopicEntity> getUpdatedTicketsBySpace(String space,
                                                  Calendar fromDate,
                                                  Calendar toDate)

getAllTickets

public List<TopicEntity> getAllTickets()

getCreatedTicketsBySpace

public List<TopicEntity> getCreatedTicketsBySpace(String space,
                                                  Calendar fromDate,
                                                  Calendar toDate)

getCreatedTickets

public List<TopicEntity> getCreatedTickets(Calendar fromDate,
                                           Calendar toDate)

getNotAssignedTicketsBySpace

public List<TopicEntity> getNotAssignedTicketsBySpace(String space)

getNotAssignedTickets

public List<TopicEntity> getNotAssignedTickets()

findTicketsForReminder

public List<TopicEntity> findTicketsForReminder(Calendar toDate)

findTicketsForSLAReminder

public List<TopicEntity> findTicketsForSLAReminder(Calendar instant)

countTickets

public Long countTickets(SpaceEntity space,
                         IssueType type)

getEmptyTitleOrCreationDate

@Deprecated
public List<TopicEntity> getEmptyTitleOrCreationDate()

Deprecated.

getWithEmptyTicketID

public List<TopicEntity> getWithEmptyTicketID()

getOpenTicketsBySpace

public List<TopicEntity> getOpenTicketsBySpace(String selectedSpace,
                                               String selectedStatus)

findByTicketId

public TopicEntity findByTicketId(String ticketId)

findByStatus

public List<TopicEntity> findByStatus(String selectedStatus)

getOpenTicketsByStatus

public List<TopicEntity> getOpenTicketsByStatus(String selectedStatus)

getTopicsByCreator

public List<TopicEntity> getTopicsByCreator(String creator,
                                            boolean allTickets,
                                            String selectedStatus)

Fetches all topics by creator

Parameters:

creator - The creator ID

allTickets - true if we need to get closed tickets, false otherwise

selectedStatus -

Returns:

List of Topic entities

getTopicsByCreator

public List<TopicEntity> getTopicsByCreator(String creator,
                                            String selectedSpace,
                                            boolean allTickets,
                                            String selectedStatus)

Fetches all topics by creator

Parameters:

creator - The creator ID

selectedSpace - the space to retrieve tickets from

allTickets - true if we need to get closed tickets, false otherwise

Returns:

List of Topic entities

countCustomerTicketsGroupdBySpace

public List<Object[]> countCustomerTicketsGroupdBySpace(boolean internal)

countCustomerTicketsGroupdByOwner

public List<Object[]> countCustomerTicketsGroupdByOwner(boolean internal)

countCustomerTicketsGroupdByStatus

public List<Object[]> countCustomerTicketsGroupdByStatus(boolean internal)

countSpaceTicketsGroupdByStatus

public List<Object[]> countSpaceTicketsGroupdByStatus(String selectedSpace)

countSpaceTicketsGroupdByOwner

public List<Object[]> countSpaceTicketsGroupdByOwner(String selectedSpace)

countSpaceTicketsGroupdByAssignee

public List<Object[]> countSpaceTicketsGroupdByAssignee(String selectedSpace)

countOpenCustomerTickets

public Long countOpenCustomerTickets(boolean internal)

countClosedCustomerTickets

public Long countClosedCustomerTickets(boolean internal)

countOpenSpaceTickets

public Long countOpenSpaceTickets(String selectedSpace)

countClosedSpaceTickets

public Long countClosedSpaceTickets(String selectedSpace)

countOpenCustomerTicketsByDates

public Long countOpenCustomerTicketsByDates(boolean internal,
                                            Calendar from,
                                            Calendar to)

countClosedCustomerTicketsByDates

public Long countClosedCustomerTicketsByDates(boolean internal,
                                              Calendar from,
                                              Calendar to)

countCustomerTicketsGroupdByStatusAndDates

public List<Object[]> countCustomerTicketsGroupdByStatusAndDates(boolean internal,
                                                                 Calendar from,
                                                                 Calendar to)

countCustomerTicketsGroupdByAssigneeAndDates

public List<Object[]> countCustomerTicketsGroupdByAssigneeAndDates(boolean internal,
                                                                   Calendar from,
                                                                   Calendar to)

countCustomerTicketsGroupdByAssignee

public List<Object[]> countCustomerTicketsGroupdByAssignee(boolean internal)

countUnresolvedTicketsGroupdByAssignee

public List<Object[]> countUnresolvedTicketsGroupdByAssignee()

countCustomerTicketsGroupdBySeverityAndDates

public List<Object[]> countCustomerTicketsGroupdBySeverityAndDates(boolean internal,
                                                                   Calendar from,
                                                                   Calendar to)

countCustomerTicketsGroupdBySeverity

public List<Object[]> countCustomerTicketsGroupdBySeverity(boolean internal)

countSpaceTicketsGroupdBySeverity

public List<Object[]> countSpaceTicketsGroupdBySeverity(String selectedSpace)

getTimeToResolutionAvg

public double getTimeToResolutionAvg(boolean internal)

getTimeToFirstResponseAvg

public double getTimeToFirstResponseAvg(boolean internal)

countSatisfiedTicketNumber

public Long countSatisfiedTicketNumber(boolean internal)

countNotSatisfiedTicketNumber

public Long countNotSatisfiedTicketNumber(boolean internal)

getSpaceTimeToResolutionAvg

public double getSpaceTimeToResolutionAvg(String selectedSpace)

getSpaceTimeToFirstResponseAvg

public double getSpaceTimeToFirstResponseAvg(String selectedSpace)

countSpaceSatisfiedTicketNumber

public Long countSpaceSatisfiedTicketNumber(String selectedSpace)

countSpaceNotSatisfiedTicketNumber

public Long countSpaceNotSatisfiedTicketNumber(String selectedSpace)