Uses of Class
org.exoplatform.cs.dto.TicketDTO

Packages that use TicketDTO

Package	Description
org.exoplatform.cs.integration.notification
org.exoplatform.cs.service
org.exoplatform.cs.service.util

Uses of TicketDTO in org.exoplatform.cs.integration.notification

Fields in org.exoplatform.cs.integration.notification with type parameters of type TicketDTO

Modifier and Type	Field and Description
static org.exoplatform.commons.api.notification.model.ArgumentLiteral<TicketDTO>	CSRatePlugin.TICKET

Uses of TicketDTO in org.exoplatform.cs.service

Methods in org.exoplatform.cs.service that return TicketDTO

Modifier and Type	Method and Description
TicketDTO	TicketService.findById(String ticketId)
TicketDTO	TicketService.findByTicketId(String ticketId)
TicketDTO	TicketService.updateTicket(TicketDTO ticketDTO, org.exoplatform.services.organization.User user) Update Ticket

Methods in org.exoplatform.cs.service that return types with arguments of type TicketDTO

Modifier and Type	Method and Description
List<TicketDTO>	TicketService.getAllTicketsWithPagination(int offset, int limit)
List<TicketDTO>	TicketService.getAssignedTickets(String assignee, String selectedSpace, boolean allTickets, String selectedStatus)
List<TicketDTO>	TicketService.getCreatedTickets(String space, Calendar fromDate, Calendar toDate)
List<TicketDTO>	TicketService.getMyTickets(String creator, String selectedSpace, boolean allTickets, String selectedStatus)
List<TicketDTO>	TicketService.getNotAssignedTickets(String space)
List<TicketDTO>	TicketService.getTickets(Calendar fromDate, Calendar toDate)
List<TicketDTO>	TicketService.getTickets(String selectedSpace, boolean allTickets, String selectedStatus)
List<TicketDTO>	TicketService.getTicketsByEnvironment(Long id)
List<TicketDTO>	TicketService.getTicketsOfSpace(String id)
List<TicketDTO>	TicketService.getUpdatedTickets(String status, String space, Calendar fromDate, Calendar toDate)

Methods in org.exoplatform.cs.service with parameters of type TicketDTO

Modifier and Type	Method and Description
void	TicketService.cancelTicketWarning(TicketDTO ticketDTO) CancelTicketWarning
void	TicketService.createTicket(TicketDTO ticketDTO, org.exoplatform.services.organization.User user, String spaceLink)
void	TicketService.deleteTicket(TicketDTO ticket) Delete a ticket and the related task or forum topic
void	TicketService.notifyCustomerRate(TicketDTO ticketDTO, String raterUsername, boolean isRatedFromMail)
TicketDTO	TicketService.updateTicket(TicketDTO ticketDTO, org.exoplatform.services.organization.User user) Update Ticket
void	TicketService.updateTicketAssignee(TicketDTO ticketDTO, String assignee) Update the creator on the entity
void	TicketService.updateTicketCreator(TicketDTO ticketDTO, String creator) Update the creator on the entity
void	TicketService.updateTicketLink(TicketDTO ticket, String link) Update the link on the entity
void	TicketService.updateTicketOwner(TicketDTO ticketDTO, Owner owner) Update the creator on the entity
void	TicketService.updateTicketSatisfaction(TicketDTO ticketDTO, String userId) Update the creator on the entity

Uses of TicketDTO in org.exoplatform.cs.service.util

Methods in org.exoplatform.cs.service.util with parameters of type TicketDTO

Modifier and Type	Method and Description
static void	CustomerRateMailUtils.sendCustomerRateEmail(TicketDTO ticketDTO, SpaceEntity spaceEntity, org.exoplatform.social.core.identity.model.Profile reciepentProfile, InputStream mailTemplate)
static void	ForumUtils.updateForumTags(org.exoplatform.forum.service.ForumService forumService, TicketDTO ticketDTO, org.exoplatform.forum.service.Topic topic, String oldSeverity, String oldType, String oldStatus)