org.exoplatform.cs.service

Class TicketService

java.lang.Object

org.exoplatform.cs.service.BaseService

org.exoplatform.cs.service.TicketService

public class TicketService
extends BaseService

Created by The eXo Platform SAS

Since:

Apr 27, 2016

Author:

boubaker.khanfir@exoplatform.com

Field Summary

Fields inherited from class org.exoplatform.cs.service.BaseService

environmentDAO, spaceDAO, topicDAO, typeDAO

Constructor Summary

Constructors

Constructor and Description

TicketService(org.exoplatform.forum.service.ForumService forumService, org.exoplatform.services.listener.ListenerService listenerService, org.exoplatform.task.legacy.service.ProjectService projectService, org.exoplatform.task.legacy.service.StatusService statusService, org.exoplatform.task.legacy.service.TaskService taskService, SlaService slaService, EnvironmentDAO environmentDAO, SpaceDAO spaceDAO, TopicDAO topicDAO, LogDAO logDAO, org.exoplatform.social.core.manager.IdentityManager identityManager)

Method Summary

Modifier and Type	Method and Description
void	cancelTicketWarning(TicketDTO ticketDTO) CancelTicketWarning
List<Object[]>	countCustomerTicketsGroupdByAssigne(boolean internal)
List<Object[]>	countCustomerTicketsGroupdByAssigneeAndDates(boolean internal, Calendar from, Calendar to)
List<Object[]>	countCustomerTicketsGroupdByOwner(boolean internal)
List<Object[]>	countCustomerTicketsGroupdBySeverity(boolean internal)
List<Object[]>	countCustomerTicketsGroupdBySeverityAndDates(boolean internal, Calendar from, Calendar to)
List<Object[]>	countCustomerTicketsGroupdBySpace(boolean internal)
List<Object[]>	countCustomerTicketsGroupdByStatus(boolean internal)
List<Object[]>	countCustomerTicketsGroupdByStatusAndDates(boolean internal, Calendar from, Calendar to)
Long	countNotSatisfiedTicketNumber(boolean internal)
Long	countNotSatisfiedTicketNumberByDates(boolean internal, Calendar from, Calendar to)
Long	countSatisfiedTicketNumber(boolean internal)
Long	countSatisfiedTicketNumberByDates(boolean internal, Calendar from, Calendar to)
Long	countSpaceNotSatisfiedTicketNumber(String space)
Long	countSpaceNotSatisfiedTicketNumberByDates(String space, Calendar from, Calendar to)
Long	countSpaceSatisfiedTicketNumber(String space)
Long	countSpaceSatisfiedTicketNumberByDates(String space, Calendar from, Calendar to)
List<Object[]>	countSpaceTicketsGroupdByAssignee(String space)
List<Object[]>	countSpaceTicketsGroupdByOwner(String space)
List<Object[]>	countSpaceTicketsGroupdByStatus(String space)
void	createTicket(TicketDTO ticketDTO, org.exoplatform.services.organization.User user, String spaceLink)
void	deleteTicket(TicketDTO ticket) Delete a ticket and the related task or forum topic
List<TopicEntity>	findAllTickets()
TicketDTO	findById(String ticketId)
TicketDTO	findByTicketId(String ticketId)
List<TopicEntity>	findTicketsForReminder(Calendar toDate)
List<TopicEntity>	getAllTickets()
List<TicketDTO>	getAllTicketsWithPagination(int offset, int limit)
List<TicketDTO>	getAssignedTickets(String assignee, String selectedSpace, boolean allTickets, String selectedStatus)
List<TicketDTO>	getCreatedTickets(String space, Calendar fromDate, Calendar toDate)
Long	getCustomerClosedTicketsCount(boolean internal)
Long	getCustomerClosedTicketsCountByDates(boolean internal, Calendar from, Calendar to)
Long	getCustomerOpenTicketsCount(boolean internal)
Long	getCustomerOpenTicketsCountByDates(boolean internal, Calendar from, Calendar to)
String	getManagersGroupId(String spaceGroupId)
List<TicketDTO>	getMyTickets(String creator, String selectedSpace, boolean allTickets, String selectedStatus)
List<TicketDTO>	getNotAssignedTickets(String space)
SpaceEntity	getSpaceByGroupId(String groupID)
Double	getSpaceTimeToFirstResponseAvg(String space)
Double	getSpaceTimeToResolutionAvg(String space)
List<TicketDTO>	getTickets(Calendar fromDate, Calendar toDate)
List<TicketDTO>	getTickets(String selectedSpace, boolean allTickets, String selectedStatus)
List<TicketDTO>	getTicketsByEnvironment(Long id)
Long	getTicketsCount(SpaceEntity space, IssueType type)
List<TopicEntity>	getTicketsEntityByEnvironment(Long id)
List<TicketDTO>	getTicketsOfSpace(String id)
Double	getTimeToFirstResponseAvg(boolean internal)
Double	getTimeToResolutionAvg(boolean internal)
EnvironmentDTO	getTopicEnvironment(String topicId)
List<LogEntity>	getUpdatedTickets(Calendar from, Calendar to)
List<TicketDTO>	getUpdatedTickets(String status, String space, Calendar fromDate, Calendar toDate)
void	notifyCustomerRate(TicketDTO ticketDTO, String raterUsername, boolean isRatedFromMail)
TicketDTO	updateTicket(TicketDTO ticketDTO, org.exoplatform.services.organization.User user) Update Ticket
void	updateTicketAssignee(TicketDTO ticketDTO, String assignee) Update the creator on the entity
void	updateTicketCreator(TicketDTO ticketDTO, String creator) Update the creator on the entity
void	updateTicketLink(TicketDTO ticket, String link) Update the link on the entity
void	updateTicketOwner(TicketDTO ticketDTO, Owner owner) Update the creator on the entity
void	updateTicketSatisfaction(TicketDTO ticketDTO, String userId) Update the creator on the entity

Methods inherited from class org.exoplatform.cs.service.BaseService

convert, convert

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

TicketService

public TicketService(org.exoplatform.forum.service.ForumService forumService,
                     org.exoplatform.services.listener.ListenerService listenerService,
                     org.exoplatform.task.legacy.service.ProjectService projectService,
                     org.exoplatform.task.legacy.service.StatusService statusService,
                     org.exoplatform.task.legacy.service.TaskService taskService,
                     SlaService slaService,
                     EnvironmentDAO environmentDAO,
                     SpaceDAO spaceDAO,
                     TopicDAO topicDAO,
                     LogDAO logDAO,
                     org.exoplatform.social.core.manager.IdentityManager identityManager)

Method Detail

getTopicEnvironment

public EnvironmentDTO getTopicEnvironment(String topicId)

getTicketsOfSpace

public List<TicketDTO> getTicketsOfSpace(String id)

getTicketsByEnvironment

public List<TicketDTO> getTicketsByEnvironment(Long id)

getTicketsEntityByEnvironment

public List<TopicEntity> getTicketsEntityByEnvironment(Long id)

getTickets

public List<TicketDTO> getTickets(String selectedSpace,
                                  boolean allTickets,
                                  String selectedStatus)

getAllTickets

public List<TopicEntity> getAllTickets()

getAllTicketsWithPagination

public List<TicketDTO> getAllTicketsWithPagination(int offset,
                                                   int limit)

getAssignedTickets

public List<TicketDTO> getAssignedTickets(String assignee,
                                          String selectedSpace,
                                          boolean allTickets,
                                          String selectedStatus)

getMyTickets

public List<TicketDTO> getMyTickets(String creator,
                                    String selectedSpace,
                                    boolean allTickets,
                                    String selectedStatus)

getManagersGroupId

public String getManagersGroupId(String spaceGroupId)
                          throws Exception

Throws:

Exception

getSpaceByGroupId

public SpaceEntity getSpaceByGroupId(String groupID)

updateTicket

public TicketDTO updateTicket(TicketDTO ticketDTO,
                              org.exoplatform.services.organization.User user)
                       throws Exception

Update Ticket

Parameters:

ticketDTO - the customer ticket

user - The user who updated the ticket

Returns:

TicketDTO updated

Throws:

Exception - if broadcasting the event failed

updateTicketCreator

public void updateTicketCreator(TicketDTO ticketDTO,
                                String creator)
                         throws Exception

Update the creator on the entity

Parameters:

ticketDTO - the ticket to update

creator - the creator of the ticket

Throws:

Exception

updateTicketSatisfaction

public void updateTicketSatisfaction(TicketDTO ticketDTO,
                                     String userId)
                              throws Exception

Update the creator on the entity

Parameters:

ticketDTO - the ticket to update

Throws:

Exception

updateTicketOwner

public void updateTicketOwner(TicketDTO ticketDTO,
                              Owner owner)
                       throws Exception

Update the creator on the entity

Parameters:

ticketDTO - the ticket to update

owner - the creator of the ticket

Throws:

Exception

updateTicketAssignee

public void updateTicketAssignee(TicketDTO ticketDTO,
                                 String assignee)
                          throws Exception

Update the creator on the entity

Parameters:

ticketDTO - the ticket to update

assignee - the assignee of the ticket

Throws:

Exception

cancelTicketWarning

public void cancelTicketWarning(TicketDTO ticketDTO)
                         throws Exception

CancelTicketWarning

Parameters:

ticketDTO - the ticket to update

Throws:

Exception

updateTicketLink

public void updateTicketLink(TicketDTO ticket,
                             String link)

Update the link on the entity

Parameters:

ticket - the ticket to update

link - the link of the ticket

createTicket

public void createTicket(TicketDTO ticketDTO,
                         org.exoplatform.services.organization.User user,
                         String spaceLink)
                  throws Exception

Throws:

Exception

deleteTicket

public void deleteTicket(TicketDTO ticket)

Delete a ticket and the related task or forum topic

Parameters:

ticket - The ticket to delete

getTickets

public List<TicketDTO> getTickets(Calendar fromDate,
                                  Calendar toDate)

getUpdatedTickets

public List<TicketDTO> getUpdatedTickets(String status,
                                         String space,
                                         Calendar fromDate,
                                         Calendar toDate)

getCreatedTickets

public List<TicketDTO> getCreatedTickets(String space,
                                         Calendar fromDate,
                                         Calendar toDate)

getNotAssignedTickets

public List<TicketDTO> getNotAssignedTickets(String space)

notifyCustomerRate

public void notifyCustomerRate(TicketDTO ticketDTO,
                               String raterUsername,
                               boolean isRatedFromMail)

findTicketsForReminder

public List<TopicEntity> findTicketsForReminder(Calendar toDate)

findAllTickets

public List<TopicEntity> findAllTickets()

getTicketsCount

public Long getTicketsCount(SpaceEntity space,
                            IssueType type)

getUpdatedTickets

public List<LogEntity> getUpdatedTickets(Calendar from,
                                         Calendar to)

findById

public TicketDTO findById(String ticketId)

findByTicketId

public TicketDTO findByTicketId(String ticketId)

countCustomerTicketsGroupdBySpace

public List<Object[]> countCustomerTicketsGroupdBySpace(boolean internal)

countCustomerTicketsGroupdByOwner

public List<Object[]> countCustomerTicketsGroupdByOwner(boolean internal)

countCustomerTicketsGroupdByStatus

public List<Object[]> countCustomerTicketsGroupdByStatus(boolean internal)

getCustomerOpenTicketsCount

public Long getCustomerOpenTicketsCount(boolean internal)

getCustomerClosedTicketsCount

public Long getCustomerClosedTicketsCount(boolean internal)

getCustomerOpenTicketsCountByDates

public Long getCustomerOpenTicketsCountByDates(boolean internal,
                                               Calendar from,
                                               Calendar to)

getCustomerClosedTicketsCountByDates

public Long getCustomerClosedTicketsCountByDates(boolean internal,
                                                 Calendar from,
                                                 Calendar to)

countCustomerTicketsGroupdByStatusAndDates

public List<Object[]> countCustomerTicketsGroupdByStatusAndDates(boolean internal,
                                                                 Calendar from,
                                                                 Calendar to)

countSatisfiedTicketNumber

public Long countSatisfiedTicketNumber(boolean internal)

countSatisfiedTicketNumberByDates

public Long countSatisfiedTicketNumberByDates(boolean internal,
                                              Calendar from,
                                              Calendar to)

countNotSatisfiedTicketNumber

public Long countNotSatisfiedTicketNumber(boolean internal)

countNotSatisfiedTicketNumberByDates

public Long countNotSatisfiedTicketNumberByDates(boolean internal,
                                                 Calendar from,
                                                 Calendar to)

getTimeToFirstResponseAvg

public Double getTimeToFirstResponseAvg(boolean internal)

getTimeToResolutionAvg

public Double getTimeToResolutionAvg(boolean internal)

countSpaceTicketsGroupdByStatus

public List<Object[]> countSpaceTicketsGroupdByStatus(String space)

countSpaceTicketsGroupdByOwner

public List<Object[]> countSpaceTicketsGroupdByOwner(String space)

countSpaceTicketsGroupdByAssignee

public List<Object[]> countSpaceTicketsGroupdByAssignee(String space)

countCustomerTicketsGroupdByAssigneeAndDates

public List<Object[]> countCustomerTicketsGroupdByAssigneeAndDates(boolean internal,
                                                                   Calendar from,
                                                                   Calendar to)

countCustomerTicketsGroupdByAssigne

public List<Object[]> countCustomerTicketsGroupdByAssigne(boolean internal)

countCustomerTicketsGroupdBySeverityAndDates

public List<Object[]> countCustomerTicketsGroupdBySeverityAndDates(boolean internal,
                                                                   Calendar from,
                                                                   Calendar to)

countCustomerTicketsGroupdBySeverity

public List<Object[]> countCustomerTicketsGroupdBySeverity(boolean internal)

countSpaceSatisfiedTicketNumber

public Long countSpaceSatisfiedTicketNumber(String space)

countSpaceSatisfiedTicketNumberByDates

public Long countSpaceSatisfiedTicketNumberByDates(String space,
                                                   Calendar from,
                                                   Calendar to)

countSpaceNotSatisfiedTicketNumber

public Long countSpaceNotSatisfiedTicketNumber(String space)

countSpaceNotSatisfiedTicketNumberByDates

public Long countSpaceNotSatisfiedTicketNumberByDates(String space,
                                                      Calendar from,
                                                      Calendar to)

getSpaceTimeToFirstResponseAvg

public Double getSpaceTimeToFirstResponseAvg(String space)

getSpaceTimeToResolutionAvg

public Double getSpaceTimeToResolutionAvg(String space)