Package org.exoplatform.cs.dao

Class TopicDAO

java.lang.Object
org.exoplatform.commons.persistence.impl.GenericDAOJPAImpl<TopicEntity,String>
org.exoplatform.cs.dao.TopicDAO
All Implemented Interfaces:
org.exoplatform.commons.api.persistence.GenericDAO<TopicEntity,String>
public class TopicDAO extends org.exoplatform.commons.persistence.impl.GenericDAOJPAImpl<TopicEntity,String>
Created by The eXo Platform SAS
Since:
Apr 27, 2016
Author:
boubaker.khanfir@exoplatform.com

  • Constructor Details

    • TopicDAO

      public TopicDAO()

  • Method Details

    • getTopicsBySpace

      public List<TopicEntity> getTopicsBySpace(String spaceGroupId, String selectedStatus)

    • getTopicsByEnvironment

      public List<TopicEntity> getTopicsByEnvironment(Long environmentId)

    • getTopicsByAssignee

      public List<TopicEntity> getTopicsByAssignee(String assignee, boolean allTickets, String selectedStatus)
      Fetches all topics by assignee
      Parameters:
      assignee - The assignee ID
      allTickets - true if we need to get closed tickets, false otherwise
      selectedStatus -
      Returns:
      List of Topic entities

    • getTopicsByAssignee

      public List<TopicEntity> getTopicsByAssignee(String assignee, String selectedSpace, boolean allTickets, String selectedStatus)
      Fetches all topics by assignee
      Parameters:
      assignee - The assignee ID
      selectedSpace - the space to retrieve tickets from
      allTickets - true if we need to get closed tickets, false otherwise
      Returns:
      List of Topic entities

    • getOpenTickets

      public List<TopicEntity> getOpenTickets()

    • findUpdatedBetween

      public List<TopicEntity> findUpdatedBetween(Calendar fromDate, Calendar toDate)

    • getUpdatedTicketsByStatus

      public List<TopicEntity> getUpdatedTicketsByStatus(String status, Calendar fromDate, Calendar toDate)

    • getUpdatedTicketsBySpaceAndStatus

      public List<TopicEntity> getUpdatedTicketsBySpaceAndStatus(String space, String status, Calendar fromDate, Calendar toDate)

    • getUpdatedTicketsBySpace

      public List<TopicEntity> getUpdatedTicketsBySpace(String space, Calendar fromDate, Calendar toDate)

    • getAllTickets

      public List<TopicEntity> getAllTickets()

    • getAllTicketsWithPagination

      public List<TopicEntity> getAllTicketsWithPagination(int offset, int limit)

    • getCreatedTicketsBySpace

      public List<TopicEntity> getCreatedTicketsBySpace(String space, Calendar fromDate, Calendar toDate)

    • getCreatedTickets

      public List<TopicEntity> getCreatedTickets(Calendar fromDate, Calendar toDate)

    • getNotAssignedTicketsBySpace

      public List<TopicEntity> getNotAssignedTicketsBySpace(String space)

    • getNotAssignedTickets

      public List<TopicEntity> getNotAssignedTickets()

    • findTicketsForReminder

      public List<TopicEntity> findTicketsForReminder(Calendar toDate)

    • findTicketsForSLAReminder

      public List<TopicEntity> findTicketsForSLAReminder(Calendar instant)

    • countTickets

      public Long countTickets(SpaceEntity space, IssueType type)

    • getEmptyTitleOrCreationDate

      @Deprecated public List<TopicEntity> getEmptyTitleOrCreationDate()
      Deprecated.

    • getWithEmptyTicketID

      public List<TopicEntity> getWithEmptyTicketID()

    • getOpenTicketsBySpace

      public List<TopicEntity> getOpenTicketsBySpace(String selectedSpace, String selectedStatus)

    • findByTicketId

      public TopicEntity findByTicketId(String ticketId)

    • findByStatus

      public List<TopicEntity> findByStatus(String selectedStatus)

    • getOpenTicketsByStatus

      public List<TopicEntity> getOpenTicketsByStatus(String selectedStatus)

    • getTopicsByCreator

      public List<TopicEntity> getTopicsByCreator(String creator, boolean allTickets, String selectedStatus)
      Fetches all topics by creator
      Parameters:
      creator - The creator ID
      allTickets - true if we need to get closed tickets, false otherwise
      selectedStatus -
      Returns:
      List of Topic entities

    • getTopicsByCreator

      public List<TopicEntity> getTopicsByCreator(String creator, String selectedSpace, boolean allTickets, String selectedStatus)
      Fetches all topics by creator
      Parameters:
      creator - The creator ID
      selectedSpace - the space to retrieve tickets from
      allTickets - true if we need to get closed tickets, false otherwise
      Returns:
      List of Topic entities

    • countCustomerTicketsGroupdBySpace

      public List<Object[]> countCustomerTicketsGroupdBySpace(boolean internal)

    • countCustomerTicketsGroupdByOwner

      public List<Object[]> countCustomerTicketsGroupdByOwner(boolean internal)

    • countCustomerTicketsGroupdByStatus

      public List<Object[]> countCustomerTicketsGroupdByStatus(boolean internal)

    • countSpaceTicketsGroupdByStatus

      public List<Object[]> countSpaceTicketsGroupdByStatus(String selectedSpace)

    • countSpaceTicketsGroupdByOwner

      public List<Object[]> countSpaceTicketsGroupdByOwner(String selectedSpace)

    • countSpaceTicketsGroupdByAssignee

      public List<Object[]> countSpaceTicketsGroupdByAssignee(String selectedSpace)

    • countOpenCustomerTickets

      public Long countOpenCustomerTickets(boolean internal)

    • countClosedCustomerTickets

      public Long countClosedCustomerTickets(boolean internal)

    • countOpenSpaceTickets

      public Long countOpenSpaceTickets(String selectedSpace)

    • countClosedSpaceTickets

      public Long countClosedSpaceTickets(String selectedSpace)

    • countOpenCustomerTicketsByDates

      public Long countOpenCustomerTicketsByDates(boolean internal, Calendar from, Calendar to)

    • countClosedCustomerTicketsByDates

      public Long countClosedCustomerTicketsByDates(boolean internal, Calendar from, Calendar to)

    • countCustomerTicketsGroupdByStatusAndDates

      public List<Object[]> countCustomerTicketsGroupdByStatusAndDates(boolean internal, Calendar from, Calendar to)

    • countCustomerTicketsGroupdByAssigneeAndDates

      public List<Object[]> countCustomerTicketsGroupdByAssigneeAndDates(boolean internal, Calendar from, Calendar to)

    • countCustomerTicketsGroupdByAssignee

      public List<Object[]> countCustomerTicketsGroupdByAssignee(boolean internal)

    • countUnresolvedTicketsGroupdByAssignee

      public List<Object[]> countUnresolvedTicketsGroupdByAssignee()

    • countCustomerTicketsGroupdBySeverityAndDates

      public List<Object[]> countCustomerTicketsGroupdBySeverityAndDates(boolean internal, Calendar from, Calendar to)

    • countCustomerTicketsGroupdBySeverity

      public List<Object[]> countCustomerTicketsGroupdBySeverity(boolean internal)

    • countSpaceTicketsGroupdBySeverity

      public List<Object[]> countSpaceTicketsGroupdBySeverity(String selectedSpace)

    • getTimeToResolutionAvg

      public double getTimeToResolutionAvg(boolean internal)

    • getTimeToFirstResponseAvg

      public double getTimeToFirstResponseAvg(boolean internal)

    • countSatisfiedTicketNumber

      public Long countSatisfiedTicketNumber(boolean internal)

    • countSatisfiedTicketNumberByDates

      public Long countSatisfiedTicketNumberByDates(boolean internal, Calendar from, Calendar to)

    • countNotSatisfiedTicketNumber

      public Long countNotSatisfiedTicketNumber(boolean internal)

    • countNotSatisfiedTicketNumberByDates

      public Long countNotSatisfiedTicketNumberByDates(boolean internal, Calendar from, Calendar to)

    • getSpaceTimeToResolutionAvg

      public double getSpaceTimeToResolutionAvg(String selectedSpace)

    • getSpaceTimeToFirstResponseAvg

      public double getSpaceTimeToFirstResponseAvg(String selectedSpace)

    • countSpaceSatisfiedTicketNumber

      public Long countSpaceSatisfiedTicketNumber(String selectedSpace)

    • countSpaceSatisfiedTicketNumberByDates

      public Long countSpaceSatisfiedTicketNumberByDates(String selectedSpace, Calendar from, Calendar to)

    • countSpaceNotSatisfiedTicketNumber

      public Long countSpaceNotSatisfiedTicketNumber(String selectedSpace)

    • countSpaceNotSatisfiedTicketNumberByDates

      public Long countSpaceNotSatisfiedTicketNumberByDates(String selectedSpace, Calendar from, Calendar to)