Package org.exoplatform.cs.service

Class TicketService

java.lang.Object
org.exoplatform.cs.service.BaseService
org.exoplatform.cs.service.TicketService
public class TicketService extends BaseService
Created by The eXo Platform SAS
Since:
Apr 27, 2016
Author:
boubaker.khanfir@exoplatform.com

  • Constructor Details

    • TicketService

      public TicketService(org.exoplatform.forum.service.ForumService forumService, TicketAttachmentService ticketAttachmentService, org.exoplatform.services.listener.ListenerService listenerService, org.exoplatform.task.service.ProjectService projectService, org.exoplatform.task.service.StatusService statusService, org.exoplatform.task.service.TaskService taskService, SlaService slaService, EnvironmentDAO environmentDAO, SpaceDAO spaceDAO, TopicDAO topicDAO, LogDAO logDAO, org.exoplatform.social.core.manager.IdentityManager identityManager)

  • Method Details

    • getTopicEnvironment

      public EnvironmentDTO getTopicEnvironment(String topicId)

    • getTicketsOfSpace

      public List<TicketDTO> getTicketsOfSpace(String id)

    • getTicketsByEnvironment

      public List<TicketDTO> getTicketsByEnvironment(Long id)

    • getTicketsEntityByEnvironment

      public List<TopicEntity> getTicketsEntityByEnvironment(Long id)

    • getTickets

      public List<TicketDTO> getTickets(String selectedSpace, boolean allTickets, String selectedStatus)

    • getAllTickets

      public List<TopicEntity> getAllTickets()

    • getAllTicketsWithPagination

      public List<TicketDTO> getAllTicketsWithPagination(int offset, int limit)

    • getAssignedTickets

      public List<TicketDTO> getAssignedTickets(String assignee, String selectedSpace, boolean allTickets, String selectedStatus)

    • getMyTickets

      public List<TicketDTO> getMyTickets(String creator, String selectedSpace, boolean allTickets, String selectedStatus)

    • getManagersGroupId

      public String getManagersGroupId(String spaceGroupId) throws Exception
      Throws:
      Exception

    • getSpaceByGroupId

      public SpaceEntity getSpaceByGroupId(String groupID)

    • updateTicket

      public TicketDTO updateTicket(TicketDTO ticketDTO, org.exoplatform.services.organization.User user) throws Exception
      Update Ticket
      Parameters:
      ticketDTO - the customer ticket
      user - The user who updated the ticket
      Returns:
      TicketDTO updated
      Throws:
      Exception - if broadcasting the event failed

    • updateTicketCreator

      public void updateTicketCreator(TicketDTO ticketDTO, String creator) throws Exception
      Update the creator on the entity
      Parameters:
      ticketDTO - the ticket to update
      creator - the creator of the ticket
      Throws:
      Exception

    • updateTicketSatisfaction

      public void updateTicketSatisfaction(TicketDTO ticketDTO, String userId) throws Exception
      Update the creator on the entity
      Parameters:
      ticketDTO - the ticket to update
      Throws:
      Exception

    • updateTicketOwner

      public void updateTicketOwner(TicketDTO ticketDTO, Owner owner) throws Exception
      Update the creator on the entity
      Parameters:
      ticketDTO - the ticket to update
      owner - the creator of the ticket
      Throws:
      Exception

    • updateTicketAssignee

      public void updateTicketAssignee(TicketDTO ticketDTO, String assignee) throws Exception
      Update the creator on the entity
      Parameters:
      ticketDTO - the ticket to update
      assignee - the assignee of the ticket
      Throws:
      Exception

    • cancelTicketWarning

      public void cancelTicketWarning(TicketDTO ticketDTO) throws Exception
      CancelTicketWarning
      Parameters:
      ticketDTO - the ticket to update
      Throws:
      Exception

    • updateTicketLink

      public void updateTicketLink(TicketDTO ticket, String link)
      Update the link on the entity
      Parameters:
      ticket - the ticket to update
      link - the link of the ticket

    • createTicket

      public void createTicket(TicketDTO ticketDTO, org.exoplatform.services.organization.User user, String spaceLink) throws Exception
      Throws:
      Exception

    • deleteTicket

      public void deleteTicket(TicketDTO ticket)
      Delete a ticket and the related task or forum topic
      Parameters:
      ticket - The ticket to delete

    • getTickets

      public List<TicketDTO> getTickets(Calendar fromDate, Calendar toDate)

    • getUpdatedTickets

      public List<TicketDTO> getUpdatedTickets(String status, String space, Calendar fromDate, Calendar toDate)

    • getCreatedTickets

      public List<TicketDTO> getCreatedTickets(String space, Calendar fromDate, Calendar toDate)

    • getNotAssignedTickets

      public List<TicketDTO> getNotAssignedTickets(String space)

    • notifyCustomerRate

      public void notifyCustomerRate(TicketDTO ticketDTO, String raterUsername, boolean isRatedFromMail)

    • findTicketsForReminder

      public List<TopicEntity> findTicketsForReminder(Calendar toDate)

    • findAllTickets

      public List<TopicEntity> findAllTickets()

    • getTicketsCount

      public Long getTicketsCount(SpaceEntity space, IssueType type)

    • getUpdatedTickets

      public List<LogEntity> getUpdatedTickets(Calendar from, Calendar to)

    • findById

      public TicketDTO findById(String ticketId)

    • findByTicketId

      public TicketDTO findByTicketId(String ticketId)

    • countCustomerTicketsGroupdBySpace

      public List<Object[]> countCustomerTicketsGroupdBySpace(boolean internal)

    • countCustomerTicketsGroupdByOwner

      public List<Object[]> countCustomerTicketsGroupdByOwner(boolean internal)

    • countCustomerTicketsGroupdByStatus

      public List<Object[]> countCustomerTicketsGroupdByStatus(boolean internal)

    • getCustomerOpenTicketsCount

      public Long getCustomerOpenTicketsCount(boolean internal)

    • getCustomerClosedTicketsCount

      public Long getCustomerClosedTicketsCount(boolean internal)

    • getCustomerOpenTicketsCountByDates

      public Long getCustomerOpenTicketsCountByDates(boolean internal, Calendar from, Calendar to)

    • getCustomerClosedTicketsCountByDates

      public Long getCustomerClosedTicketsCountByDates(boolean internal, Calendar from, Calendar to)

    • countCustomerTicketsGroupdByStatusAndDates

      public List<Object[]> countCustomerTicketsGroupdByStatusAndDates(boolean internal, Calendar from, Calendar to)

    • countSatisfiedTicketNumber

      public Long countSatisfiedTicketNumber(boolean internal)

    • countSatisfiedTicketNumberByDates

      public Long countSatisfiedTicketNumberByDates(boolean internal, Calendar from, Calendar to)

    • countNotSatisfiedTicketNumber

      public Long countNotSatisfiedTicketNumber(boolean internal)

    • countNotSatisfiedTicketNumberByDates

      public Long countNotSatisfiedTicketNumberByDates(boolean internal, Calendar from, Calendar to)

    • getTimeToFirstResponseAvg

      public Double getTimeToFirstResponseAvg(boolean internal)

    • getTimeToResolutionAvg

      public Double getTimeToResolutionAvg(boolean internal)

    • countSpaceTicketsGroupdByStatus

      public List<Object[]> countSpaceTicketsGroupdByStatus(String space)

    • countSpaceTicketsGroupdByOwner

      public List<Object[]> countSpaceTicketsGroupdByOwner(String space)

    • countSpaceTicketsGroupdByAssignee

      public List<Object[]> countSpaceTicketsGroupdByAssignee(String space)

    • countCustomerTicketsGroupdByAssigneeAndDates

      public List<Object[]> countCustomerTicketsGroupdByAssigneeAndDates(boolean internal, Calendar from, Calendar to)

    • countCustomerTicketsGroupdByAssigne

      public List<Object[]> countCustomerTicketsGroupdByAssigne(boolean internal)

    • countCustomerTicketsGroupdBySeverityAndDates

      public List<Object[]> countCustomerTicketsGroupdBySeverityAndDates(boolean internal, Calendar from, Calendar to)

    • countCustomerTicketsGroupdBySeverity

      public List<Object[]> countCustomerTicketsGroupdBySeverity(boolean internal)

    • countSpaceSatisfiedTicketNumber

      public Long countSpaceSatisfiedTicketNumber(String space)

    • countSpaceSatisfiedTicketNumberByDates

      public Long countSpaceSatisfiedTicketNumberByDates(String space, Calendar from, Calendar to)

    • countSpaceNotSatisfiedTicketNumber

      public Long countSpaceNotSatisfiedTicketNumber(String space)

    • countSpaceNotSatisfiedTicketNumberByDates

      public Long countSpaceNotSatisfiedTicketNumberByDates(String space, Calendar from, Calendar to)

    • getSpaceTimeToFirstResponseAvg

      public Double getSpaceTimeToFirstResponseAvg(String space)

    • getSpaceTimeToResolutionAvg

      public Double getSpaceTimeToResolutionAvg(String space)