== (% style="font-family: Arial;" %)Welcome to Your Customer Space(%%) ==

(% style="font-family: Arial;" %)This guide briefly describes the capabilities of your new customer portal as well as some tips for using your space.

=== (% style="font-family: Arial; color: rgb(255, 153, 0)" %)Notification Settings(%%) ===

(% style="font-family: Arial;" %)To receive  **emails **and **on-site** notifications after submitting your tickets, change your [[notification settings>>http://www.exoplatform.com/docs/PLF43/PLFUserGuide.ManagingYourPersonalApplications.NotificationSettings.html]] as shown below:

(% style="font-family: Arial; font-size: 12px; font-family: Arial; color: rgb(70, 73, 82); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap" %)**[[image:https://lh5.googleusercontent.com/zRUguNNMsasJcOOfxfpixpuGtXK3wikOdjvGSWTY362sFyIpZ-jhF4nO9Wu90p4YhwmJVABNN1nmJ_Blmsrik_sqNzfWlAJOyH4wWOKhB-KcaamQSUAD0f9kaosPQamFh7v2cBI6||alt="notifications.final(1).gif" height="486" style="border: medium none; transform: rotate(0rad);" width="1107"]]**

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=== (% style="font-size: 18.6667px; font-family: Arial; color: rgb(255, 153, 0); background-color: transparent; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;" %)Things You Can Do(%%) ===
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(% style="font-family: Arial;" %)In your eXo Customer Space, you can:

* (% style="font-family: Arial;" %)Report technical incidents.
* (% style="font-family: Arial;" %)Get answers to questions quickly.
* (% style="font-family: Arial;" %)Search for specific product topics such as maintenance, roadmaps, and version upgrades.
* (% style="font-family: Arial;" %)Contact your Customer Success representative directly to get answers to all your product and subscription questions.

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=== (% style="color: rgb(255, 153, 0); font-family: Arial;" %)Customer Space Features(%%) ===

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(% style="font-family: Arial;" %)Here are the current Customer Space features:

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*  "(% style="font-family: Arial;" %)**Activity Stream" for following and interacting with your support activities**:(%%)\\

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|=[[image:http://storage.exoplatform.org/downloads/Releases/other/as.jpg]]\\|=(% style="font-family: Arial; font-weight: normal; text-align: left;" %)The activity stream shows the tickets you have created, the **activities** in which you were mentioned, and comments(% style="font-family: Arial;" %).
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* (% style="font-family: Arial;" %)**"Environments" page for selecting your current environments**: (%%)\\

|=[[image:http://storage.exoplatform.org/downloads/Releases/other/environment.jpg||height="106" width="144"]] |=(% style="text-align: left;" %)(% style="font-family: Arial; font-weight: normal;" %)
Before you create a new ticket, we need to know in which environments you run eXo Platform.
This helps us better analyze your technical incidents.
\\Please specify **each environment** for all your eXo installations. As you do this, **don’t forget to check**
 our [[Supported Environments page>>https://www.exoplatform.com/supported-environments||rel="__blank"]]. It can help you determine how your environment
 aligns with our compliance matrix.(% style="font-weight: normal;" %)

* (% style="font-family: Arial;" %)**"Support Tickets" page for creating your new tickets** :

|=[[image:http://storage.exoplatform.org/downloads/Releases/other/forum.jpg]] |=(% style="text-align: left;" %)(((
(% style="font-family: Arial; font-weight: normal;" %)You can create (% style="font-family: Arial;" %)three(% style="font-family: Arial; font-weight: normal;" %) types of tickets:

* (% style="font-family: Arial; font-weight: normal; color: rgb(255, 153, 0)" %)//Incident//(% style="font-family: Arial; font-weight: normal;" %): report a technical incident(%%)\\
* (% style="font-family: Arial; font-weight: normal; color: rgb(255, 153, 0)" %)//Information//(% style="font-family: Arial; font-weight: normal;" %): (% style="font-family: Arial; font-weight: normal; font-family: Arial" %)request information
* (% style="font-family: Arial; font-weight: normal; font-family: Arial; color: rgb(255, 153, 0)" %)Commercial(% style="font-family: Arial; font-weight: normal; font-family: Arial" %): (% style="font-weight: normal; color: rgb(0, 0, 0); font-family: Arial;" %)send a question to our eXo Customer Success team about eXo's offers or your eXo subscription, products, or services.
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* (% style="font-family: Arial;" %)**"Members" page for connecting with eXo staff:**

|=[[image:http://storage.exoplatform.org/downloads/Releases/other/members.jpg||height="122" width="143"]] |=(% style="text-align: left;" %)(% style="font-family: Arial; font-weight: normal;" %)This feature allows you to get to **know the people behind the scenes** and, more importantly,
share information on your business activity with them, ask questions, and get advice on how to
 best use your eXo Platform instance.

* (% style="font-family: Arial;" %)**"Documents" for sharing files:**

|=[[image:http://storage.exoplatform.org/downloads/Releases/other/documents.jpg]]\\|=
(% style="font-family: Arial; font-weight: normal;" %)Use this application to, for example, **share some files** with your Space’s team members.

* (% style="font-family: Arial;" %)**"Agenda" for scheduling meetings:**

|=[[image:http://storage.exoplatform.org/downloads/Releases/other/calendar.jpg]]\\|=(% style="font-family: Arial; font-weight: normal;" %)You can use the calendar application to **schedule meetings** with our support team members.\\