org.exoplatform.cs.portlet.ticketCharts

Class TicketChartsController

java.lang.Object

org.exoplatform.cs.portlet.common.CSControllerBase

org.exoplatform.cs.portlet.ticketCharts.TicketChartsController

public class TicketChartsController
extends CSControllerBase

Constructor Summary

Constructors

Constructor and Description
TicketChartsController()

Method Summary

Modifier and Type	Method and Description
juzu.Response	countSpaceTicketsGroupdByAssignee(String spaceId)
juzu.Response	countSpaceTicketsGroupdByOwner(String spaceId)
juzu.Response	countSpaceTicketsGroupdByStatus(String spaceId)
juzu.Response	getBundle(String locale)
juzu.Response	getCustomerOpenVsClosedTickets()
juzu.Response	getCustomerOpenVsClosedTicketsByDates(Long startDate, Long endDate)
juzu.Response	getCustomerTicketsGroupdByAssignee(Long startDate, Long endDate)
juzu.Response	getCustomerTicketsGroupdByByAssignee(String spaceId)
juzu.Response	getCustomerTicketsGroupdByOwner()
juzu.Response	getCustomerTicketsGroupdBySeverity(Long startDate, Long endDate)
juzu.Response	getCustomerTicketsGroupdBySpace()
juzu.Response	getCustomerTicketsGroupdByStatus()
juzu.Response	getCustomerTicketsGroupdByStatusAndDates(Long startDate, Long endDate)
juzu.Response	getData()
String	getDateByPeriod(Date date, String period)
juzu.Response	getLogbyStatusChartData(String period, Long startDate, Long endDate)
org.exoplatform.services.log.Log	getLogger()
juzu.Response	getMetricsByDates(Long startDate, Long endDate)
juzu.Response	getOpenVSClosedStatLog(String period, String type, Long startDate, Long endDate)
juzu.Response	getSatisfactionByMonth(Long startDate, Long endDate)
juzu.Response	getSatisfactionByWeek(Long startDate, Long endDate)
juzu.Response	getSpaceMetricsData(String currentSpace)
List<org.exoplatform.cs.dto.SpaceDTO>	getSpaces() this method returns the list of customer spaces
List<org.exoplatform.services.organization.User>	getSupportUsernames(org.exoplatform.cs.dto.TicketDTO ticketDTO) This service will return the names of all support team members
String	getTimeInDaysMunitsAndSecondes(long millis)
juzu.Response	getTimeMetricsByMonth(Long startDate, Long endDate)
juzu.Response	getTimeMetricsByWeek(Long startDate, Long endDate)
juzu.Response.Content	index()
Map<String,List<org.exoplatform.cs.service.tickets.FlowState>>	loadStatuses() this method returns the static list of ticket types
boolean	sameDay(Calendar cal1, Calendar cal2)

Methods inherited from class org.exoplatform.cs.portlet.common.CSControllerBase

getBundle, getCurrentSpaceId, getCurrentUser, getResourceBundle, getResourceBundle, isCSManager

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

TicketChartsController

public TicketChartsController()

Method Detail

index

public juzu.Response.Content index()

getBundle

public juzu.Response getBundle(String locale)

loadStatuses

public Map<String,List<org.exoplatform.cs.service.tickets.FlowState>> loadStatuses()

this method returns the static list of ticket types

Returns:

countSpaceTicketsGroupdByOwner

public juzu.Response countSpaceTicketsGroupdByOwner(String spaceId)

countSpaceTicketsGroupdByAssignee

public juzu.Response countSpaceTicketsGroupdByAssignee(String spaceId)

countSpaceTicketsGroupdByStatus

public juzu.Response countSpaceTicketsGroupdByStatus(String spaceId)

getCustomerTicketsGroupdByByAssignee

public juzu.Response getCustomerTicketsGroupdByByAssignee(String spaceId)

getCustomerTicketsGroupdBySpace

public juzu.Response getCustomerTicketsGroupdBySpace()

getCustomerTicketsGroupdByAssignee

public juzu.Response getCustomerTicketsGroupdByAssignee(Long startDate,
                                                        Long endDate)

getCustomerTicketsGroupdBySeverity

public juzu.Response getCustomerTicketsGroupdBySeverity(Long startDate,
                                                        Long endDate)

getCustomerTicketsGroupdByOwner

public juzu.Response getCustomerTicketsGroupdByOwner()

getCustomerTicketsGroupdByStatus

public juzu.Response getCustomerTicketsGroupdByStatus()

getCustomerOpenVsClosedTickets

public juzu.Response getCustomerOpenVsClosedTickets()

getOpenVSClosedStatLog

public juzu.Response getOpenVSClosedStatLog(String period,
                                            String type,
                                            Long startDate,
                                            Long endDate)

sameDay

public boolean sameDay(Calendar cal1,
                       Calendar cal2)

getLogbyStatusChartData

public juzu.Response getLogbyStatusChartData(String period,
                                             Long startDate,
                                             Long endDate)

getCustomerOpenVsClosedTicketsByDates

public juzu.Response getCustomerOpenVsClosedTicketsByDates(Long startDate,
                                                           Long endDate)

getCustomerTicketsGroupdByStatusAndDates

public juzu.Response getCustomerTicketsGroupdByStatusAndDates(Long startDate,
                                                              Long endDate)

getData

public juzu.Response getData()

getMetricsByDates

public juzu.Response getMetricsByDates(Long startDate,
                                       Long endDate)

getSpaceMetricsData

public juzu.Response getSpaceMetricsData(String currentSpace)

getTimeInDaysMunitsAndSecondes

public String getTimeInDaysMunitsAndSecondes(long millis)

getSupportUsernames

public List<org.exoplatform.services.organization.User> getSupportUsernames(org.exoplatform.cs.dto.TicketDTO ticketDTO)

This service will return the names of all support team members

Parameters:

ticketDTO -

Returns:

getSpaces

public List<org.exoplatform.cs.dto.SpaceDTO> getSpaces()

this method returns the list of customer spaces

Returns:

getLogger

public org.exoplatform.services.log.Log getLogger()

Specified by:

getLogger in class CSControllerBase

getTimeMetricsByWeek

public juzu.Response getTimeMetricsByWeek(Long startDate,
                                          Long endDate)

getSatisfactionByWeek

public juzu.Response getSatisfactionByWeek(Long startDate,
                                           Long endDate)

getSatisfactionByMonth

public juzu.Response getSatisfactionByMonth(Long startDate,
                                            Long endDate)

getTimeMetricsByMonth

public juzu.Response getTimeMetricsByMonth(Long startDate,
                                           Long endDate)

getDateByPeriod

public String getDateByPeriod(Date date,
                              String period)