org.exoplatform.cs.portlet.ticketCharts

Class TicketChartsController

java.lang.Object

org.exoplatform.cs.portlet.common.CSControllerBase

org.exoplatform.cs.portlet.ticketCharts.TicketChartsController

public class TicketChartsController
extends CSControllerBase

Constructor Summary

Constructors

Constructor and Description
TicketChartsController()

Method Summary

Modifier and Type	Method and Description
juzu.Response	countSpaceTicketsGroupdByAssignee(String spaceId)
juzu.Response	countSpaceTicketsGroupdByOwner(String spaceId)
juzu.Response	countSpaceTicketsGroupdByStatus(String spaceId)
juzu.Response	getBundle(String locale)
juzu.Response	getData(Boolean internal)
String	getDateByPeriod(Date date, String period)
juzu.Response	getLogbyStatusChartData(String period, Long startDate, Long endDate, Boolean internal)
org.exoplatform.services.log.Log	getLogger()
juzu.Response	getMetricsByDates(Long startDate, Long endDate, Boolean internal)
juzu.Response	getOpenVSClosedStatLog(String period, String type, Long startDate, Long endDate, Boolean internal)
juzu.Response	getOpenVsClosedTickets(Boolean internal)
juzu.Response	getOpenVsClosedTicketsByDates(Long startDate, Long endDate, Boolean internal)
juzu.Response	getSatisfactionByMonth(Long startDate, Long endDate, Boolean internal)
juzu.Response	getSatisfactionByWeek(Long startDate, Long endDate, Boolean internal)
juzu.Response	getSpaceMetricsData(String currentSpace)
List<org.exoplatform.cs.dto.SpaceDTO>	getSpaces() this method returns the list of customer spaces
List<org.exoplatform.services.organization.User>	getSupportUsernames(org.exoplatform.cs.dto.TicketDTO ticketDTO) This service will return the names of all support team members
juzu.Response	getTicketsGroupdByAssignee(Long startDate, Long endDate, Boolean internal)
juzu.Response	getTicketsGroupdByByAssignee(String spaceId)
juzu.Response	getTicketsGroupdByOwner(Boolean internal)
juzu.Response	getTicketsGroupdBySeverity(Long startDate, Long endDate, Boolean internal)
juzu.Response	getTicketsGroupdBySpace(Boolean internal)
juzu.Response	getTicketsGroupdByStatus(Boolean internal)
juzu.Response	getTicketsGroupdByStatusAndDates(Long startDate, Long endDate, Boolean internal)
juzu.Response	getTimeMetricsByMonth(Long startDate, Long endDate, Boolean internal)
juzu.Response	getTimeMetricsByWeek(Long startDate, Long endDate, Boolean internal)
juzu.Response.Content	index()
Map<String,List<org.exoplatform.cs.service.tickets.FlowState>>	loadStatuses() this method returns the static list of ticket types
boolean	sameDay(Calendar cal1, Calendar cal2)

Methods inherited from class org.exoplatform.cs.portlet.common.CSControllerBase

getBundle, getCurrentSpaceId, getCurrentUser, getResourceBundle, getResourceBundle, isCSManager

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

TicketChartsController

public TicketChartsController()

Method Detail

index

public juzu.Response.Content index()

getBundle

public juzu.Response getBundle(String locale)

loadStatuses

public Map<String,List<org.exoplatform.cs.service.tickets.FlowState>> loadStatuses()

this method returns the static list of ticket types

Returns:

countSpaceTicketsGroupdByOwner

public juzu.Response countSpaceTicketsGroupdByOwner(String spaceId)

countSpaceTicketsGroupdByAssignee

public juzu.Response countSpaceTicketsGroupdByAssignee(String spaceId)

countSpaceTicketsGroupdByStatus

public juzu.Response countSpaceTicketsGroupdByStatus(String spaceId)

getTicketsGroupdByByAssignee

public juzu.Response getTicketsGroupdByByAssignee(String spaceId)

getTicketsGroupdBySpace

public juzu.Response getTicketsGroupdBySpace(Boolean internal)

getTicketsGroupdByAssignee

public juzu.Response getTicketsGroupdByAssignee(Long startDate,
                                                Long endDate,
                                                Boolean internal)

getTicketsGroupdBySeverity

public juzu.Response getTicketsGroupdBySeverity(Long startDate,
                                                Long endDate,
                                                Boolean internal)

getTicketsGroupdByOwner

public juzu.Response getTicketsGroupdByOwner(Boolean internal)

getTicketsGroupdByStatus

public juzu.Response getTicketsGroupdByStatus(Boolean internal)

getOpenVsClosedTickets

public juzu.Response getOpenVsClosedTickets(Boolean internal)

getOpenVSClosedStatLog

public juzu.Response getOpenVSClosedStatLog(String period,
                                            String type,
                                            Long startDate,
                                            Long endDate,
                                            Boolean internal)

sameDay

public boolean sameDay(Calendar cal1,
                       Calendar cal2)

getLogbyStatusChartData

public juzu.Response getLogbyStatusChartData(String period,
                                             Long startDate,
                                             Long endDate,
                                             Boolean internal)

getOpenVsClosedTicketsByDates

public juzu.Response getOpenVsClosedTicketsByDates(Long startDate,
                                                   Long endDate,
                                                   Boolean internal)

getTicketsGroupdByStatusAndDates

public juzu.Response getTicketsGroupdByStatusAndDates(Long startDate,
                                                      Long endDate,
                                                      Boolean internal)

getData

public juzu.Response getData(Boolean internal)

getMetricsByDates

public juzu.Response getMetricsByDates(Long startDate,
                                       Long endDate,
                                       Boolean internal)

getSpaceMetricsData

public juzu.Response getSpaceMetricsData(String currentSpace)

getSupportUsernames

public List<org.exoplatform.services.organization.User> getSupportUsernames(org.exoplatform.cs.dto.TicketDTO ticketDTO)

This service will return the names of all support team members

Parameters:

ticketDTO -

Returns:

getSpaces

public List<org.exoplatform.cs.dto.SpaceDTO> getSpaces()

this method returns the list of customer spaces

Returns:

getLogger

public org.exoplatform.services.log.Log getLogger()

Specified by:

getLogger in class CSControllerBase

getTimeMetricsByWeek

public juzu.Response getTimeMetricsByWeek(Long startDate,
                                          Long endDate,
                                          Boolean internal)

getSatisfactionByWeek

public juzu.Response getSatisfactionByWeek(Long startDate,
                                           Long endDate,
                                           Boolean internal)

getSatisfactionByMonth

public juzu.Response getSatisfactionByMonth(Long startDate,
                                            Long endDate,
                                            Boolean internal)

getTimeMetricsByMonth

public juzu.Response getTimeMetricsByMonth(Long startDate,
                                           Long endDate,
                                           Boolean internal)

getDateByPeriod

public String getDateByPeriod(Date date,
                              String period)