org.exoplatform.cs.portlet.ticketCharts

Class TicketChartsController

java.lang.Object

org.exoplatform.cs.portlet.common.CSControllerBase

org.exoplatform.cs.portlet.ticketCharts.TicketChartsController

public class TicketChartsController
extends CSControllerBase

Constructor Summary

Constructors

Constructor and Description
TicketChartsController()

Method Summary

Modifier and Type	Method and Description
juzu.Response	countSpaceTicketsGroupdByAssignee(String spaceId)
juzu.Response	countSpaceTicketsGroupdByOwner(String spaceId)
juzu.Response	countSpaceTicketsGroupdByStatus(String spaceId)
Long	countTicketsPFR(String spaceId, Boolean internal)
juzu.Response	getBundle(String locale)
juzu.Response	getData(String currentSpace, Boolean internal, Long startDate, Long endDate)
String	getDateByPeriod(Date date, String period)
juzu.Response	getLogbyStatusChartData(String spaceId, String period, Long startDate, Long endDate, Boolean internal)
org.exoplatform.services.log.Log	getLogger()
juzu.Response	getMetrics(String curentSpace, Boolean internal)
juzu.Response	getMetricsByDates(String spaceId, Long startDate, Long endDate, Boolean internal)
juzu.Response	getMonthlyLogbyStatusChartData(String spaceId, Long startDate, Long endDate, Boolean internal)
juzu.Response	getMonthlyOpenVSClosedStatLog(String spaceId, Long startDate, Long endDate, Boolean internal)
juzu.Response	getOpenVSClosedStatLog(String period, Long startDate, Long endDate, Boolean internal)
juzu.Response	getOpenVsClosedTickets(String spaceId, Long startDate, Long endDate, Boolean internal)
juzu.Response	getOpenVsClosedTicketsByDates(Long startDate, Long endDate, Boolean internal)
juzu.Response	getSatisfactionByMonth(String spaceId, Long startDate, Long endDate, Boolean internal)
juzu.Response	getSatisfactionByWeek(String spaceId, Long startDate, Long endDate, Boolean internal)
juzu.Response	getSatisfactionChartData(String spaceId, String period, Long startDate, Long endDate, Boolean internal)
juzu.Response	getSpaceOpenVSClosedStatLog(String spaceId, String period, Long startDate, Long endDate, Boolean internal)
List<org.exoplatform.cs.dto.SpaceDTO>	getSpaces() this method returns the list of customer spaces
List<org.exoplatform.services.organization.User>	getSupportUsernames(org.exoplatform.cs.dto.TicketDTO ticketDTO) This service will return the names of all support team members
juzu.Response	getTicketsGroupdByAssignee(String spaceId, Long startDate, Long endDate, Boolean internal)
juzu.Response	getTicketsGroupdByByAssignee(String spaceId)
juzu.Response	getTicketsGroupdByOwner(String spaceId, Long startDate, Long endDate, Boolean internal)
juzu.Response	getTicketsGroupdBySeverity(String spaceId, Long startDate, Long endDate, Boolean internal)
juzu.Response	getTicketsGroupdBySpace(Long startDate, Long endDate, Boolean internal)
juzu.Response	getTicketsGroupdByStatus(String spaceId, Long startDate, Long endDate, Boolean internal)
juzu.Response	getTicketsGroupdByStatusAndDates(Long startDate, Long endDate, Boolean internal)
juzu.Response	getTimeMetrics(String spaceId, String period, Long startDate, Long endDate, Boolean internal)
juzu.Response	getTimeMetricsByMonth(String spaceId, Long startDate, Long endDate, Boolean internal)
juzu.Response	getTimeMetricsByWeek(String spaceId, Long startDate, Long endDate, Boolean internal)
juzu.Response	getWeeklyLogbyStatusChartData(String spaceId, Long startDate, Long endDate, Boolean internal)
juzu.Response	getWeeklyOpenVSClosedStatLog(String spaceId, Long startDate, Long endDate, Boolean internal)
juzu.Response.Content	index()
Map<String,List<org.exoplatform.cs.service.tickets.FlowState>>	loadStatuses() this method returns the static list of ticket types
boolean	sameDay(Calendar cal1, Calendar cal2)

Methods inherited from class org.exoplatform.cs.portlet.common.CSControllerBase

getBundle, getCurrentSpaceId, getCurrentUser, getResourceBundle, getResourceBundle, isCSManager

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

TicketChartsController

public TicketChartsController()

Method Detail

index

public juzu.Response.Content index()

getBundle

public juzu.Response getBundle(String locale)

loadStatuses

public Map<String,List<org.exoplatform.cs.service.tickets.FlowState>> loadStatuses()

this method returns the static list of ticket types

Returns:

countSpaceTicketsGroupdByOwner

public juzu.Response countSpaceTicketsGroupdByOwner(String spaceId)

countSpaceTicketsGroupdByAssignee

public juzu.Response countSpaceTicketsGroupdByAssignee(String spaceId)

countSpaceTicketsGroupdByStatus

public juzu.Response countSpaceTicketsGroupdByStatus(String spaceId)

getTicketsGroupdByByAssignee

public juzu.Response getTicketsGroupdByByAssignee(String spaceId)

getTicketsGroupdByAssignee

public juzu.Response getTicketsGroupdByAssignee(String spaceId,
                                                Long startDate,
                                                Long endDate,
                                                Boolean internal)

getTicketsGroupdBySpace

public juzu.Response getTicketsGroupdBySpace(Long startDate,
                                             Long endDate,
                                             Boolean internal)

getTicketsGroupdBySeverity

public juzu.Response getTicketsGroupdBySeverity(String spaceId,
                                                Long startDate,
                                                Long endDate,
                                                Boolean internal)

getTicketsGroupdByOwner

public juzu.Response getTicketsGroupdByOwner(String spaceId,
                                             Long startDate,
                                             Long endDate,
                                             Boolean internal)

getTicketsGroupdByStatus

public juzu.Response getTicketsGroupdByStatus(String spaceId,
                                              Long startDate,
                                              Long endDate,
                                              Boolean internal)

getTicketsGroupdByStatusAndDates

public juzu.Response getTicketsGroupdByStatusAndDates(Long startDate,
                                                      Long endDate,
                                                      Boolean internal)

getOpenVsClosedTickets

public juzu.Response getOpenVsClosedTickets(String spaceId,
                                            Long startDate,
                                            Long endDate,
                                            Boolean internal)

getOpenVsClosedTicketsByDates

public juzu.Response getOpenVsClosedTicketsByDates(Long startDate,
                                                   Long endDate,
                                                   Boolean internal)

getOpenVSClosedStatLog

public juzu.Response getOpenVSClosedStatLog(String period,
                                            Long startDate,
                                            Long endDate,
                                            Boolean internal)

getSpaceOpenVSClosedStatLog

public juzu.Response getSpaceOpenVSClosedStatLog(String spaceId,
                                                 String period,
                                                 Long startDate,
                                                 Long endDate,
                                                 Boolean internal)

getWeeklyOpenVSClosedStatLog

public juzu.Response getWeeklyOpenVSClosedStatLog(String spaceId,
                                                  Long startDate,
                                                  Long endDate,
                                                  Boolean internal)

getMonthlyOpenVSClosedStatLog

public juzu.Response getMonthlyOpenVSClosedStatLog(String spaceId,
                                                   Long startDate,
                                                   Long endDate,
                                                   Boolean internal)

getLogbyStatusChartData

public juzu.Response getLogbyStatusChartData(String spaceId,
                                             String period,
                                             Long startDate,
                                             Long endDate,
                                             Boolean internal)

getWeeklyLogbyStatusChartData

public juzu.Response getWeeklyLogbyStatusChartData(String spaceId,
                                                   Long startDate,
                                                   Long endDate,
                                                   Boolean internal)

getMonthlyLogbyStatusChartData

public juzu.Response getMonthlyLogbyStatusChartData(String spaceId,
                                                    Long startDate,
                                                    Long endDate,
                                                    Boolean internal)

getData

public juzu.Response getData(String currentSpace,
                             Boolean internal,
                             Long startDate,
                             Long endDate)

getMetrics

public juzu.Response getMetrics(String curentSpace,
                                Boolean internal)

getMetricsByDates

public juzu.Response getMetricsByDates(String spaceId,
                                       Long startDate,
                                       Long endDate,
                                       Boolean internal)

getSupportUsernames

public List<org.exoplatform.services.organization.User> getSupportUsernames(org.exoplatform.cs.dto.TicketDTO ticketDTO)

This service will return the names of all support team members

Parameters:

ticketDTO -

Returns:

getSpaces

public List<org.exoplatform.cs.dto.SpaceDTO> getSpaces()

this method returns the list of customer spaces

Returns:

getLogger

public org.exoplatform.services.log.Log getLogger()

Specified by:

getLogger in class CSControllerBase

getSatisfactionChartData

public juzu.Response getSatisfactionChartData(String spaceId,
                                              String period,
                                              Long startDate,
                                              Long endDate,
                                              Boolean internal)

getSatisfactionByWeek

public juzu.Response getSatisfactionByWeek(String spaceId,
                                           Long startDate,
                                           Long endDate,
                                           Boolean internal)

getSatisfactionByMonth

public juzu.Response getSatisfactionByMonth(String spaceId,
                                            Long startDate,
                                            Long endDate,
                                            Boolean internal)

getTimeMetrics

public juzu.Response getTimeMetrics(String spaceId,
                                    String period,
                                    Long startDate,
                                    Long endDate,
                                    Boolean internal)

getTimeMetricsByWeek

public juzu.Response getTimeMetricsByWeek(String spaceId,
                                          Long startDate,
                                          Long endDate,
                                          Boolean internal)

getTimeMetricsByMonth

public juzu.Response getTimeMetricsByMonth(String spaceId,
                                           Long startDate,
                                           Long endDate,
                                           Boolean internal)

getDateByPeriod

public String getDateByPeriod(Date date,
                              String period)

sameDay

public boolean sameDay(Calendar cal1,
                       Calendar cal2)

countTicketsPFR

public Long countTicketsPFR(String spaceId,
                            Boolean internal)