Package org.exoplatform.cs.portlet.ticketAdministration

Class TicketAdministrationController

java.lang.Object

org.exoplatform.cs.portlet.common.CSControllerBase

org.exoplatform.cs.portlet.ticketAdministration.TicketAdministrationController

public class TicketAdministrationController
extends CSControllerBase

Created by exo on 8/3/16.

Constructor Summary

Constructors

Constructor	Description
TicketAdministrationController()

Method Summary

Modifier and Type	Method	Description
String	deleteTicket(org.exoplatform.cs.dto.TicketDTO ticket)
List<org.exoplatform.cs.dto.TicketDTO>	getAllTickets(String filter, String selectedSpace, String selectedStatus)
juzu.Response	getBundle(String locale)
juzu.Response	getContext()	this method returns the application Context
String	getCurrentSpaceId()
org.exoplatform.services.log.Log	getLogger()
List<String>	getOwnersList()	this method returns the static list of Owners
List<String>	getSeverities(org.exoplatform.cs.dto.TicketDTO ticketDTO)	this method will return the list of severities
List<org.exoplatform.cs.dto.SpaceDTO>	getSpaces()	this method returns the list of customer spaces
juzu.Response	getSupportAgents()	This service will return the names and avatars of all support team members
List<org.exoplatform.services.organization.User>	getSupportUsernames(org.exoplatform.cs.dto.TicketDTO ticketDTO)	This service will return the names of all support team members
List<String>	getTicketTypes()	this method returns the static list of ticket types
juzu.Response.Content	index()
Map<String,List<org.exoplatform.cs.service.tickets.FlowState>>	loadStatuses()	this method returns the static list of ticket types
org.exoplatform.cs.dto.TicketDTO	saveTicket(org.exoplatform.cs.dto.TicketDTO ticketDTO)

Methods inherited from class org.exoplatform.cs.portlet.common.CSControllerBase

getBundle, getCurrentUser, getResourceBundle, getResourceBundle, isCSManager

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

TicketAdministrationController

public TicketAdministrationController()

Method Detail

index

public juzu.Response.Content index()

getAllTickets

public List<org.exoplatform.cs.dto.TicketDTO> getAllTickets(String filter,
                                                            String selectedSpace,
                                                            String selectedStatus)

getBundle

public juzu.Response getBundle(String locale)

saveTicket

public org.exoplatform.cs.dto.TicketDTO saveTicket(org.exoplatform.cs.dto.TicketDTO ticketDTO)
                                            throws Exception

Throws:

Exception

getSupportUsernames

public List<org.exoplatform.services.organization.User> getSupportUsernames(org.exoplatform.cs.dto.TicketDTO ticketDTO)

This service will return the names of all support team members

Parameters:

ticketDTO -

Returns:

getSupportAgents

public juzu.Response getSupportAgents()

This service will return the names and avatars of all support team members

Returns:

getSeverities

public List<String> getSeverities(org.exoplatform.cs.dto.TicketDTO ticketDTO)

this method will return the list of severities

Returns:

List of ticket severity

getTicketTypes

public List<String> getTicketTypes()

this method returns the static list of ticket types

Returns:

getOwnersList

public List<String> getOwnersList()

this method returns the static list of Owners

Returns:

getContext

public juzu.Response getContext()

this method returns the application Context

Returns:

loadStatuses

public Map<String,List<org.exoplatform.cs.service.tickets.FlowState>> loadStatuses()

this method returns the static list of ticket types

Returns:

getSpaces

public List<org.exoplatform.cs.dto.SpaceDTO> getSpaces()

this method returns the list of customer spaces

Returns:

deleteTicket

public String deleteTicket(org.exoplatform.cs.dto.TicketDTO ticket)

getCurrentSpaceId

public String getCurrentSpaceId()

Overrides:

getCurrentSpaceId in class CSControllerBase

getLogger

public org.exoplatform.services.log.Log getLogger()

Specified by:

getLogger in class CSControllerBase