Package org.exoplatform.cs.portlet.ticketMenu

Class TicketMenuController

    • Constructor Detail

      • TicketMenuController

        public TicketMenuController()

    • Method Detail

      • index

        public juzu.Response.Content index()

      • getBundle

        public juzu.Response getBundle​(String locale)

      • getFlowStats

        public List<org.exoplatform.cs.service.tickets.FlowState> getFlowStats​(String name)
        this method returns the static list of ticket types
        Returns:

      • getAllowedStates

        public List<String> getAllowedStates​(String name)
        this method returns the static list of ticket types
        Returns:

      • getTicket

        public org.exoplatform.cs.dto.TicketDTO getTicket()
        this method returns the current ticket
        Returns:

      • getEnvironment

        public org.exoplatform.cs.dto.EnvironmentDTO getEnvironment​(Long id)
        this method returns environment of the current ticket
        Returns:

      • saveTicket

        public org.exoplatform.cs.dto.TicketDTO saveTicket​(org.exoplatform.cs.dto.TicketDTO ticketDTO)
                                            throws Exception
        Throws:
        Exception

      • updateTicketSatisfaction

        public void updateTicketSatisfaction​(org.exoplatform.cs.dto.TicketDTO ticketDTO)
                              throws Exception
        Throws:
        Exception

      • getSpaces

        public List<org.exoplatform.cs.dto.SpaceDTO> getSpaces()
        this method returns the list of customer spaces
        Returns:

      • getJiraDetails

        public juzu.Response getJiraDetails​(String id)

      • getSupportUsernames

        public List<org.exoplatform.services.organization.User> getSupportUsernames()
        This service will return the names of all support team members
        Returns:

      • getSeverities

        public List<String> getSeverities​(org.exoplatform.cs.dto.TicketDTO ticketDTO)
        this method will return the list of severities
        Returns:
        List of ticket severity

      • getTicketTypes

        public List<String> getTicketTypes()
        this method returns the static list of ticket types
        Returns:

      • getOwnersList

        public List<String> getOwnersList()
        this method returns the static list of Owners
        Returns:

      • getContext

        public juzu.Response getContext()
        this method returns the application Context
        Returns: