<?xml version='1.0' encoding='utf-8' ?>
<!DOCTYPE section PUBLIC "-//OASIS//DTD DocBook XML V4.5//EN" "http://www.oasis-open.org/docbook/xml/4.5/docbookx.dtd" [
<!ENTITY % BOOK_ENTITIES SYSTEM "../../User_Guide.ent">
%BOOK_ENTITIES;
]>
<section id="sect-User_Guide-Account_and_Password_Retrieval">
	<title>Account and Password Retrieval</title>
	<para>
		You can recover your username or password should you forget them by following these steps:
	</para>
	<procedure>
		<step>
			<para>
				Click the link '<emphasis role="bold">Forgot your User Name/Password?</emphasis>'
			</para>
			<mediaobject>
				<imageobject role="html">
					<imagedata fileref="images/SignIn1.png" format="PNG" align="center" scale="110"/>
				</imageobject>
				<imageobject role="fo">
					<imagedata fileref="images/SignIn1.png" format="PNG" align="center"  scalefit="1" contentwidth="100mm" />
				</imageobject>
			</mediaobject>
		</step>

		<step>
			<para>
				This form offers two options:
			</para>
			<itemizedlist>
				<listitem>
					<para>
						<emphasis role="bold">Forgot my password</emphasis>.
					</para>
				</listitem>
				<listitem>
					<para>
						<emphasis role="bold">Forgot my username</emphasis>.
					</para>
				</listitem>
			</itemizedlist>
			<mediaobject>
				<imageobject role="html">
					<imagedata fileref="images/Forgot1.png" format="PNG" align="center" scale="110"/>
				</imageobject>
				<imageobject role="fo">
					<imagedata fileref="images/Forgot1.png" format="PNG" align="center"  scalefit="1" contentwidth="100mm" />
				</imageobject>
			</mediaobject>
			<para>
				Select the appropriate option and click <emphasis role="bold">Next</emphasis>.
			</para>
		</step>
		<step>
			<para>
				You will be prompted to provide identification information depending on which option you selected:
			</para>
			<itemizedlist>
				<listitem>
					<para>
						If you selected the <emphasis role="bold">Forgot my password</emphasis> option you will be prompted for your username:
					</para>
					<mediaobject>
						<imageobject role="html">
							<imagedata fileref="images/ForgotUserName1.png" format="PNG" align="center" scale="110"/>
						</imageobject>
						<imageobject role="fo">
							<imagedata fileref="images/ForgotUserName1.png" format="PNG" align="center"  scalefit="1" contentwidth="100mm"/>
						</imageobject>
					</mediaobject>
				</listitem>
				<listitem>
					<para>
						If you selected <emphasis role="bold">Forgot my username</emphasis> you will be prompted for your email address.
					</para>
					<mediaobject>
						<imageobject role="html">
							<imagedata fileref="images/ForgotEmail1.png" format="PNG" align="center" scale="110"/>
						</imageobject>
						<imageobject role="fo">
							<imagedata fileref="images/ForgotEmail1.png" format="PNG" align="center"  scalefit="1" contentwidth="100mm" />
						</imageobject>
					</mediaobject>
				</listitem>
			</itemizedlist>
		</step>
	</procedure> 
	<para>
		After you submit the form an email will be send to your email address with the requested information, either your username or password.
	</para>
	<para>
		If you forgot your password you will be sent a new (temporary) password. Your original password will not be valid after this email is sent. You will be directed to a page to update your password the next time you sign in.
	</para>
</section>


