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<section id="sect-User_Guide-Account_and_Password_Retrieval">
  <title>Retrieve account and password</title>
  <para>
    In case you forget your account or password, you can recover your username or password as follows:
  </para>
  <procedure>
    <step>
      <para>
        Click the '<emphasis role="bold">Forgot your Username/Password?</emphasis>' link beneath the
        <emphasis role="bold">Password</emphasis>
        field when signing in.
      </para>
      <para>
        There will be two options for you to select.  
      <mediaobject>
        <imageobject role="html">
          <imagedata fileref="images/Forgot1.png" format="PNG" align="center" scale="110"/>
        </imageobject>
        <imageobject role="fo">
          <imagedata fileref="images/Forgot1.png" format="PNG" align="center" width="100mm" scalefit="1"/>
        </imageobject>
      </mediaobject>
	  </para>
	  </step>
	  <step>
      <para>
        Select the appropriate option and click <emphasis role="bold">Next.</emphasis>
      </para>
      <para>
        You will be prompted to provide identification information, depending on your choice.
      </para>
      <itemizedlist>
        <listitem>
          <para>
            If you select the
            <emphasis role="bold">Forgot My Password</emphasis>
            option, you will be prompted for your username.
          </para>
          <mediaobject>
            <imageobject role="html">
              <imagedata fileref="images/ForgotUserName1.png" format="PNG" align="center" scale="110"/>
            </imageobject>
            <imageobject role="fo">
              <imagedata fileref="images/ForgotUserName1.png" format="PNG" align="center" width="100mm" scalefit="1"/>
            </imageobject>
          </mediaobject>
        </listitem>
        <listitem>
          <para>
            If you select the
            <emphasis role="bold">Forgot My Username</emphasis>
            option, you will be prompted for your email address.
          </para>
          <mediaobject>
            <imageobject role="html">
              <imagedata fileref="images/ForgotEmail1.png" format="PNG" align="center" scale="110"/>
            </imageobject>
            <imageobject role="fo">
              <imagedata fileref="images/ForgotEmail1.png" format="PNG" align="center" width="100mm" scalefit="1"/>
            </imageobject>
          </mediaobject>
        </listitem>
      </itemizedlist>
    </step>
    <step>
      <para>
        Enter your
        <emphasis role="bold">Username/Email</emphasis>
        in the form above.
      </para>
    </step>
    <step>
      <para>
        Click
        <emphasis role="bold">Send</emphasis>
        to submit your entered values.
      </para>
    </step>
  </procedure>
  <itemizedlist>
  <listitem>
  <para>
    After you have submitted the form, an email will be sent to your email address with the requested information,
    either your username or password.
  </para>
  </listitem>
  <listitem>
  <para>
    If you forget your password, you will be sent a temporary password. Your original password will not be valid
    after this email is sent. You will be directed to a page to update your password for your next log-in.
  </para>
  </listitem>
  </itemizedlist>
</section>