  <h2 id="HWelcometoYourCustomerSpace">
    <strong>Welcome to Your Customer Space</strong>
  </h2>
  <p>This guide briefly describes the capabilities of your new customer portal as well as some tips for using your space.</p>
  <h3 id="HNotificationSettings">
    <span style="color: rgb(255, 153, 0);
">Notification Settings</span>
  </h3>
  <p>To receive &nbsp;

    <strong>emails&nbsp;
</strong>and
    <strong>on-site</strong> notifications after submitting your tickets, change your
    <a href="https://docs.exoplatform.org/en/latest/PersonalApplications.html#notifications-settings" rel="nofollow"> notification settings</a> .
  </p>
  <p>&nbsp;
 &nbsp;
</p>
  <h3 id="HThingsYouCanDo" style="text-align: justify;
">
    <span style="background-color: transparent;
 color: rgb(255, 153, 0);
">
      <strong>Things You Can Do</strong>
    </span>
  </h3>
  <p>In your eXo Customer Space, you can:</p>
  <ul>
    <li>Report technical incidents.</li>
    <li>Get answers to questions quickly.</li>
    <li>Search for specific product topics such as maintenance, road-maps, and version upgrades.</li>
    <li>Contact your Customer Success representative directly to get answers to all your product and subscription questions.</li>
  </ul>
  <h3 id="HCustomerSpaceFeatures" style="text-align: justify;
">
    <span style="color: rgb(255, 153, 0);
">Customer Space Features</span>
  </h3>
  <p style="text-align: justify;
">Here are the current Customer Space features:</p>
  <p style="text-align: justify;
">&nbsp;
</p>
  <ul>
    <li>"
      <strong>Activity Stream" for following and interacting with your support activities</strong>:
    </li>
  </ul>
  <p>The activity stream shows the tickets you have created, the
    <strong>activities</strong> in which you were mentioned, and comments.
  </p>
  <ul>
    <li>
      <strong>"Environments" page for selecting your current environments</strong>:
    </li>
  </ul>
  <p>Before you create a new ticket, we need to know in which environments you run eXo Platform. This helps us better analyze your technical incidents. Please specify
    <strong>each environment</strong> for all your eXo installations. As you do this,
    <strong>don’t forget to check</strong> &nbsp;
our
    <a href="https://www.exoplatform.com/supported-environments" rel="nofollow">Supported Environments page</a>. It can help you determine how your environment &nbsp;
aligns with our compliance matrix.
  </p>
  <ul>
    <li>
      <strong>"Support Tickets" page for creating your new tickets</strong>&nbsp;
:
    </li>
  </ul>
  <p>You can create&nbsp;
three&nbsp;
types of tickets:</p>
  <ul>
    <li>
      <span style="color: rgb(255, 153, 0);
">
        <i>Incident</i>
      </span>: report a technical incident
    </li>
    <li>
      <span style="color: rgb(255, 153, 0);
">
        <i>Information</i>
      </span>:&nbsp;
request information
    </li>
    <li>
      <span style="color: rgb(255, 153, 0);
">Commercial</span>:&nbsp;

      <span style="color: rgb(0, 0, 0);
">send a question to our eXo Customer Success team about eXo's offers or your eXo subscription, products, or services.</span>
    </li>
  </ul>
  <p>&nbsp;
</p>
  <ul>
    <li>
      <strong>"Members" page for connecting with eXo staff:</strong>
    </li>
  </ul>
  <p>This feature allows you to get to
    <strong>know the people behind the scenes</strong> and, more importantly, share information on your business activity with them, ask questions, and get advice on how to &nbsp;
best use your eXo Platform instance.
  </p>
  <ul>
    <li>
      <strong>"Documents" for sharing files:</strong>
    </li>
  </ul>
  <p>Use this application to, for example,
    <strong>share some files</strong> with your Space’s team members.
  </p>
  <ul>
    <li>
      <strong>"Agenda" for scheduling meetings:</strong>
    </li>
  </ul>
  <p>You can use the Agenda application to
    <strong>schedule meetings</strong> with our support team members. &nbsp;
  </p>