h1. Moderator  {anchor:id=Answer_user_guide.Moderator}
Moderators in *Answers* manage the content of questions and answers before and after they are posted to a moderated category.
The Moderator can read new contents (editing or removing if necessary), approve or activate answers, and more. The moderator has the category-specific role.

h2. Manage categories {anchor:id=KSuser.Answer_Moderator.Manage_categories}

Moderators can only manage categories that he moderates.

In this section, you will learn how to manage categories. With a category, you can group all questions of a specific subject into one place.

To perform an action on a category, you can select one of these approaches:

*The first way*

*1.* Right-click a category from the categories list.

*2.* Select an appropriate action from the drop-down menu.

!images/Category_context_menu.png|align="center" width="60mm" fo:scalefit="1" html:scalefit="0"!

*The second way*

If you are already in a category that you moderate, you can perform all actions on this category by clicking !images/Category_btn.png|width="15mm" fo:scalefit="1" html:scalefit="0"! on the *Action* bar, then select an action from the drop-down menu.

!images/Category_menu.png|align="center" width="120mm" fo:scalefit="1" html:scalefit="0"!

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* [View details of Answers|#Answer_user_guide.View_details]
* [Add a new category|#KSuser.Answer_Moderator.Add_categories]
* [Edit category properties|#KSuser.Answer_Moderator.Edit_category]
* [Delete a category|#KSuser.Answer_Moderator.Delete_categories]
* [Move a category|#KSuser.Answer_Moderator.Move_categories]
* [Export/Import a category|#KSuser.Answer_Moderator.Export&import_categories]

h3. Add a new category {anchor:id=KSuser.Answer_Moderator.Add_categories}

Notice that only administrators can initialize *Answers* by creating first categories and assigning to moderators for each category.
Moderator can only add new sub-categories in a category that he moderates.

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    <emphasis role="bold">Add a new category</emphasis>
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*1.* Click *Category* on the *Action* bar, and select *Add Category* from the drop-down menu. The *Add Category* form will be displayed.

!images/Add_category_form.png|align="center" width="120mm" fo:scalefit="1" html:scalefit="0"!

*Details:*
||Field||Description||
|*Asterisk {noformat}(*){noformat}*| This mark next to each field means that it is required to enter values in the field. |
|*Category*| The name of the category |
|*Order*| The order of the category which must be in the numeric format. |
|*Restricted Audience*| Select specific users/groups to be restricted from the category.|
|*Moderate New Questions*| Check this option if you want moderate all newly posted questions before they are viewable.|
|*View Question Authors*| Check this option if you want information of the question poster to be shown.|
|*Moderate Answers*|Check this option to moderate all answers before they are viewable.|
|*Moderator* |The moderator of the category. |

*2.* Do the same as the [Step 2|#Step2-add-category] of adding a new category in the *Forum* application.

*3.* Click *Save* to complete.

h3. Edit category properties {anchor:id=KSuser.Answer_Moderator.Edit_category}

*1.* Follow one of the approaches described in [Manage categories|#KSuser.Answer_Moderator.Manage_categories].

*2.* Select !images/edit_icon.png|width="4mm" fo:scalefit="1" html:scalefit="0"!.

*3.* Edit the properties.

*4.* Click *Save* to save all changes.

h3. Delete a category {anchor:id=KSuser.Answer_Moderator.Delete_categories}

*1.* Follow one of the approaches described in the [Manage categories|#KSuser.Answer_Moderator.Manage_categories] section.

*2.* Select !images/Delete_Category_btn.png|width="15mm" fo:scalefit="1" html:scalefit="0"! from the drop-down menu and click *OK* in the confirmation message.


h3. Move a category {anchor:id=KSuser.Answer_Moderator.Move_categories}

*1.* Follow one of the approaches described in [Manage categories|#KSuser.Answer_Moderator.Manage_categories] to open the drop-down menu.

*2.* Select !images/Move_Category_btn.png|width="15mm" fo:scalefit="1" html:scalefit="0"!.

*3.* Select the destination category from the list.

!images/Move_category_form.png|align="center" width="120mm" fo:scalefit="1" html:scalefit="0"!

h3. Export/Import a category {anchor:id=KSuser.Answer_Moderator.Export&import_categories}

Both functions can be executed on all categories and questions in the *Answers* home or a specific category in *Answers*.

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    <emphasis role="bold">Export categories and questions</emphasis>
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*1.* Click !images/Export_btn.png|width="14mm" fo:scalefit="1" html:scalefit="0"! to open the *Export* form.

*2.* Input the file name to export.

*3.* Click *Save* to accept exporting all categories and questions.

The exported file is in the .zip format and it can be used to import to *Answers* or keep it as backup.


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    <emphasis role="bold">Import categories and questions</emphasis>
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*1.* Click !images/Import_icon.png|width="14mm" fo:scalefit="1" html:scalefit="0"! to open the *Import* form.

*2.* Locate the file to import, then upload the selected file.

*3.* Click *Save* to finish.

After being imported, all categories and questions will be displayed in the *Answers* homepage.


h2. Moderate questions {anchor:id=KSuser.Answer_Moderator.Moderate_question}

In this section, the following topics are covered:
- [View all questions|#KSuser.Answer_Moderator.Moderate_question.View_all_questions]
- [Edit a question|#Answer_Moderator.Moderate_question.Edit_questions]
- [Approve/Disapprove a question|#Answer_Moderator.Moderate_question.Approve&disapprove_questions]
- [Activate/Deactivate a question|#Answer_Moderator.Moderate_question.Activate&Deactivate_questions]
- [Delete a question|#Answer_Moderator.Moderate_question.Delete_questions]
- [Move a question|#Answer_Moderator.Moderate_question.Move_questions]

h3. View all questions {anchor:id=KSuser.Answer_Moderator.Moderate_question.View_all_questions}

Each question may be displayed in different ways, depending on the preset properties when creating or editing these questions.
To view all posted questions, click !images/Manage_question_btn.png|width="20mm" fo:scalefit="1" html:scalefit="0"! on the *Action* bar to open the *Manage Questions* form. Here, you can have the overview of all the posted questions in the category you manage.


h3. Edit a question {anchor:id=Answer_Moderator.Moderate_question.Edit_questions}

*1.* Select !images/Manage_question_btn.png|width="20mm" fo:scalefit="1" html:scalefit="0"! on the *Action* bar to view all the open questions.

*2.* Click !images/Edit_icon.png|width="4mm" fo:scalefit="1" html:scalefit="0"! next to the question that you want to edit and scroll down to see the *Edit Question* form.

*3.* Make changes to your question.

*4.* Click *Save* to save all changes.


h3. Approve/Disapprove a question {anchor:id=Answer_Moderator.Moderate_question.Approve&disapprove_questions}

In a category that requires question to be moderated, any new questions will be in the unapproved status and need to be approved before being published.

There are two options when approving/disapproving answers:

* *All*: all approved and unapproved questions are displayed and visible for all users.
* *Approved*: only the approved questions are displayed while the unapproved questions are hidden.

If you select *Approved*, the *Moderate Question* function will determine the unapproved questions to display or not.

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    <emphasis role="bold">Approve/disapprove a question</emphasis>
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*The first way*

*1.* Right-click the question title and select *Edit* from the drop-down menu. The *Edit* form will be displayed.

*2.* Select/Deselect the *Approved* checkbox.

*The second way*

*1.* Right-click the question title and select *Answer Question* from the drop-down menu. The *Answer* form will be displayed.

*2.* Select/Deselect the *Approved* checkbox.

*The third way*

*1.* Click !images/Manage_question_btn.png|width="20mm" fo:scalefit="1" html:scalefit="0"! on the *Action* bar. The *Manage Questions* form will be displayed.

*2.* Click !images/Yes_icon.png|width="12" fo:scalefit="1" html:scalefit="0"! or !images/No_icon.png|width="10" fo:scalefit="1" html:scalefit="0"! to approve or disapprove the respective question.


h3. Activate/Deactivate a question {anchor:id=Answer_Moderator.Moderate_question.Activate&Deactivate_questions}

When a question is activated, it will be displayed and visible to all users. If not, it will be hidden and invisible.

*The first way*

*1.* Edit a question to open the *Edit Question* form.

*2.* Select/Deselect the *Activated* checkbox.

*The second way*

*1.* Go to the *Answer* form.

*2.* Select/Deselect the *Activated* checkbox.

*The third way*

*1.* Click !images/Manage_question_btn.png|width="20mm" fo:scalefit="1" html:scalefit="0"! on the *Action* bar.

*2.* Click !images/Yes_icon.png|width="12" fo:scalefit="1" html:scalefit="0"! or !images/No_icon.png|width="10" fo:scalefit="1" html:scalefit="0"! to activate or deactivate the respective questions.

h3. Delete a question {anchor:id=Answer_Moderator.Moderate_question.Delete_questions}

There are several ways to delete questions:

*The first way*

* Right-click your desired question and then select *Delete* from the drop-down menu.

*The second way*

* Click !images/Manage_question_btn.png|width="20mm" fo:scalefit="1" html:scalefit="0"! on the *Action* bar, and then click !images/Delete_icon2.png|width="4mm" fo:scalefit="1" html:scalefit="0"! corresponding to the question you want to delete.

*The third way*

* Click your desired question and click the delete icon. There will be an alert message, click *OK* to confirm.


h3. Move a question {anchor:id=Answer_Moderator.Moderate_question.Move_questions}

*1.* Open the *Move Question* form by following one of two ways:

*The first way*

* Right-click your desired question and then select *Move to* from the drop-down menu.

*The second way*

* Select your desired question and click !images/Move_question_icon.png|width="4mm" fo:scalefit="1" html:scalefit="0"!.

*2.* Select the category to which you want to move your selected question.

!images/Move_question_form.png|align="center" width="120mm" fo:scalefit="1" html:scalefit="0"!

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    Only the Administrator can move questions to any areas in <emphasis role="bold">Answers</emphasis>.
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    The Moderator will be checked for permission when moving questions. The Moderator can only move questions to the category where he is also the moderator.
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    A notification will be only sent to the creator of the question that has been moved.
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h2. Moderate an answer {anchor:id=KSuser.Answer_Moderator.Moderate_answers}

In this section, the following topics are covered:

* [Approve/Disapprove an answer|#KSuser.Answer_Moderator.Approve_answers]
* [Activate/Deactivate an answer|#KSuser.Answer_Moderator.Activate_answers]
* [Delete an answer|#KSuser.Answer_Moderator.Delete_answers]
* [Promote a comment to answer|#KSuser.Answer_Moderator.Promote_comments]

On the top right of an answer, you will see icons that represent actions you can do on that answer.

h3. Approve/Disapprove an answer {anchor:id=KSuser.Answer_Moderator.Approve_answers}

Click !images/Approve_Answer_icon.png|width="11" fo:scalefit="1" html:scalefit="0"! / !images/Disapprove_Answer_icon.png|width="10" fo:scalefit="1" html:scalefit="0"! on the top right of the answer content to approve/disapprove that answer.

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    The approved answer is visible to regular users while the unapproved question is invisible.
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h3. Activate/Deactivate an answer {anchor:id=KSuser.Answer_Moderator.Activate_answers}

Click !images/Active_answer_icon.png|width="11" fo:scalefit="1" html:scalefit="0"! / !images/Deactive_answer_icon.png|width="10" fo:scalefit="1" html:scalefit="0"! on the top right of the answer content to activate/deactivate that answer.


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    The deactivated answer is hidden to the regular users while the activated question is shown.
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h3. Delete an answer {anchor:id=KSuser.Answer_Moderator.Delete_answers}

To delete an answer, click the trash icon on the top right of the answer content, then click *OK* in the confirmation message.

h3. Promote a comment to answer {anchor:id=KSuser.Answer_Moderator.Promote_comments}

This function enables users to log in and give comments on specific questions.

If the comment is considered as the best answer for the question, it can be promoted to the answer.

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*1.* Follow one of the following two ways:

*The first way*

* Click the question you want to leave comments and select !images/answer_comment_button1.png|width="14mm" fo:scalefit="1" html:scalefit="0"!.

*The second way*

* Right-click a specific question and select !images/comment_button.png|width="14mm" fo:scalefit="1" html:scalefit="0"! from drop-down menu.

*2.* Enter your comment in the text-input field.

*3.* Click *Save* to finish.

To promote a comment as an answer, click !images/promote_answer_icon.png|width="4mm" fo:scalefit="1" html:scalefit="0"! on the top right of the comments panel.

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    Comments can be written in different languages. If a question is posted in multiple languages, it can also have comments in multiple languages.
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