org.exoplatform.cs.service

Class TicketService

java.lang.Object

org.exoplatform.cs.service.BaseService

org.exoplatform.cs.service.TicketService

public class TicketService
extends BaseService

Created by The eXo Platform SAS

Since:

Apr 27, 2016

Author:

boubaker.khanfir@exoplatform.com

Field Summary

Fields inherited from class org.exoplatform.cs.service.BaseService

environmentDAO, spaceDAO, topicDAO, typeDAO

Constructor Summary

Constructors

Constructor and Description

TicketService(org.exoplatform.forum.service.ForumService forumService, org.exoplatform.services.listener.ListenerService listenerService, org.exoplatform.task.service.ProjectService projectService, org.exoplatform.task.service.StatusService statusService, org.exoplatform.task.service.TaskService taskService, EnvironmentDAO environmentDAO, SpaceDAO spaceDAO, TopicDAO topicDAO, LogDAO logDAO, org.exoplatform.social.core.manager.IdentityManager identityManager)

Method Summary

Modifier and Type	Method and Description
List<Object[]>	countCustomerTicketsGroupdByOwner()
List<Object[]>	countCustomerTicketsGroupdBySpace()
List<Object[]>	countCustomerTicketsGroupdByStatus()
List<Object[]>	countCustomerTicketsGroupdByStatusAndDates(Calendar from, Calendar to)
List<Object[]>	countSpaceTicketsGroupdByAssignee(String space)
List<Object[]>	countSpaceTicketsGroupdByOwner(String space)
List<Object[]>	countSpaceTicketsGroupdByStatus(String space)
void	createTicket(TicketDTO ticketDTO, org.exoplatform.services.organization.User user, String spaceLink)
void	deleteTicket(TicketDTO ticket) Delete a ticket and the related task or forum topic
TicketDTO	findById(String ticketId)
TicketDTO	findByTicketId(String ticketId)
List<TopicEntity>	findTicketsForReminder(Calendar toDate)
List<TicketDTO>	getAssignedTickets(String assignee, String selectedSpace, boolean allTickets, String selectedStatus)
List<TicketDTO>	getCreatedTickets(String space, Calendar fromDate, Calendar toDate)
Long	getCustomerClosedTicketsCount()
Long	getCustomerClosedTicketsCountByDates(Calendar from, Calendar to)
Long	getCustomerOpenTicketsCount()
Long	getCustomerOpenTicketsCountByDates(Calendar from, Calendar to)
String	getManagersGroupId(String spaceGroupId)
List<TicketDTO>	getMyTickets(String creator, String selectedSpace, boolean allTickets, String selectedStatus)
SpaceEntity	getSpaceByGroupId(String groupID)
List<TicketDTO>	getTickets(Calendar fromDate, Calendar toDate)
List<TicketDTO>	getTickets(String selectedSpace, boolean allTickets, String selectedStatus)
Long	getTicketsCount(SpaceEntity space, IssueType type)
List<TicketDTO>	getTicketsOfSpace(String id)
EnvironmentDTO	getTopicEnvironment(String topicId)
List<LogEntity>	getUpdatedTickets(Calendar from, Calendar to)
List<TicketDTO>	getUpdatedTickets(String status, String space, Calendar fromDate, Calendar toDate)
TicketDTO	updateTicket(TicketDTO ticketDTO, org.exoplatform.services.organization.User user) Update Ticket
void	updateTicketCreator(TicketDTO ticketDTO, String creator) Update the creator on the entity
void	updateTicketLink(TicketDTO ticket, String link) Update the link on the entity
void	updateTicketOwner(TicketDTO ticketDTO, Owner owner) Update the creator on the entity

Methods inherited from class org.exoplatform.cs.service.BaseService

convert, convert

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

TicketService

public TicketService(org.exoplatform.forum.service.ForumService forumService,
                     org.exoplatform.services.listener.ListenerService listenerService,
                     org.exoplatform.task.service.ProjectService projectService,
                     org.exoplatform.task.service.StatusService statusService,
                     org.exoplatform.task.service.TaskService taskService,
                     EnvironmentDAO environmentDAO,
                     SpaceDAO spaceDAO,
                     TopicDAO topicDAO,
                     LogDAO logDAO,
                     org.exoplatform.social.core.manager.IdentityManager identityManager)

Method Detail

getTopicEnvironment

public EnvironmentDTO getTopicEnvironment(String topicId)

getTicketsOfSpace

public List<TicketDTO> getTicketsOfSpace(String id)

getTickets

public List<TicketDTO> getTickets(String selectedSpace,
                                  boolean allTickets,
                                  String selectedStatus)

getAssignedTickets

public List<TicketDTO> getAssignedTickets(String assignee,
                                          String selectedSpace,
                                          boolean allTickets,
                                          String selectedStatus)

getMyTickets

public List<TicketDTO> getMyTickets(String creator,
                                    String selectedSpace,
                                    boolean allTickets,
                                    String selectedStatus)

getManagersGroupId

public String getManagersGroupId(String spaceGroupId)
                          throws Exception

Throws:

Exception

getSpaceByGroupId

public SpaceEntity getSpaceByGroupId(String groupID)

updateTicket

public TicketDTO updateTicket(TicketDTO ticketDTO,
                              org.exoplatform.services.organization.User user)
                       throws Exception

Update Ticket

Parameters:

ticketDTO - the customer ticket

user - The user who updated the ticket

Returns:

TicketDTO updated

Throws:

Exception - if broadcasting the event failed

updateTicketCreator

public void updateTicketCreator(TicketDTO ticketDTO,
                                String creator)
                         throws Exception

Update the creator on the entity

Parameters:

ticketDTO - the ticket to update

creator - the creator of the ticket

Throws:

Exception

updateTicketOwner

public void updateTicketOwner(TicketDTO ticketDTO,
                              Owner owner)
                       throws Exception

Update the creator on the entity

Parameters:

ticketDTO - the ticket to update

owner - the creator of the ticket

Throws:

Exception

updateTicketLink

public void updateTicketLink(TicketDTO ticket,
                             String link)

Update the link on the entity

Parameters:

ticket - the ticket to update

link - the link of the ticket

createTicket

public void createTicket(TicketDTO ticketDTO,
                         org.exoplatform.services.organization.User user,
                         String spaceLink)
                  throws Exception

Throws:

Exception

deleteTicket

public void deleteTicket(TicketDTO ticket)

Delete a ticket and the related task or forum topic

Parameters:

ticket - The ticket to delete

getTickets

public List<TicketDTO> getTickets(Calendar fromDate,
                                  Calendar toDate)

getUpdatedTickets

public List<TicketDTO> getUpdatedTickets(String status,
                                         String space,
                                         Calendar fromDate,
                                         Calendar toDate)

getCreatedTickets

public List<TicketDTO> getCreatedTickets(String space,
                                         Calendar fromDate,
                                         Calendar toDate)

findTicketsForReminder

public List<TopicEntity> findTicketsForReminder(Calendar toDate)

getTicketsCount

public Long getTicketsCount(SpaceEntity space,
                            IssueType type)

getUpdatedTickets

public List<LogEntity> getUpdatedTickets(Calendar from,
                                         Calendar to)

findById

public TicketDTO findById(String ticketId)

findByTicketId

public TicketDTO findByTicketId(String ticketId)

countCustomerTicketsGroupdBySpace

public List<Object[]> countCustomerTicketsGroupdBySpace()

countCustomerTicketsGroupdByOwner

public List<Object[]> countCustomerTicketsGroupdByOwner()

countCustomerTicketsGroupdByStatus

public List<Object[]> countCustomerTicketsGroupdByStatus()

countSpaceTicketsGroupdByStatus

public List<Object[]> countSpaceTicketsGroupdByStatus(String space)

countSpaceTicketsGroupdByOwner

public List<Object[]> countSpaceTicketsGroupdByOwner(String space)

countSpaceTicketsGroupdByAssignee

public List<Object[]> countSpaceTicketsGroupdByAssignee(String space)

getCustomerOpenTicketsCount

public Long getCustomerOpenTicketsCount()

getCustomerClosedTicketsCount

public Long getCustomerClosedTicketsCount()

getCustomerOpenTicketsCountByDates

public Long getCustomerOpenTicketsCountByDates(Calendar from,
                                               Calendar to)

getCustomerClosedTicketsCountByDates

public Long getCustomerClosedTicketsCountByDates(Calendar from,
                                                 Calendar to)

countCustomerTicketsGroupdByStatusAndDates

public List<Object[]> countCustomerTicketsGroupdByStatusAndDates(Calendar from,
                                                                 Calendar to)