1.3.4. Retrieve account and password

In case you forget your account or password, you can recover your username or password as follows:

  1. Click the 'Forgot your Username/Password?' link beneath the Password field when signing in.

    There will be two options for you to select.

  2. Select the appropriate option, then click Next.

    You will be prompted to provide identification information, depending on your choice.

    • If you select the Forgot My Password option, you will be prompted for your username.

    • If you select the Forgot My Username option, you will be prompted for your email address.

  3. Enter your Username/Email in the form above.

  4. Click Send to submit your entered values.

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